Job Details: Field Service Engineer (New Jersey)
Full details of the job.
Job Requisition Name
Job Requisition No
Job Requisition No VN8266
Work Location Name
Work Location Name USA - Remote
Worker Basis
Worker Basis Full Time
Worker Type
Worker Type Employee
Applications Close Date
Purpose
As a Field Service Engineer, you will serve as a critical resource supporting the Field Service team, helping to increase the competitive advantage of our Surgical Business and drive customer satisfaction in the market.
Key Responsibilities
Complete preventative maintenance routines as scheduled and per contract conditions, as well as emergency calls. Test repaired instruments in all operating modes and demonstrate that repaired instruments operate at BVI's specifications, minimizing instrument failure call backs.Install retrofits and instruct customers on the resulting benefits and changes.Ensure customer satisfaction within your assigned territory. Maintain a high level of communication with customers, sales force, Clinical Applications, and operations teams within the operating region to rapidly address customer needs.Communicate equipment problems, quality issues, and customer concerns to the appropriate in-house personnel within established guidelines. Consult with local and international management on chronic or unusual problems.Control expenses within budgeted guidelines.Support spare parts management, including the timely return of strategic spare part cores. Maintain minimal spare parts inventory while achieving high customer service levels and inventory turn goals for your area.Ensure all resources (parts, tools, etc.) are available for successful customer call completion.Strategically promote, educate, and market BVI's services to customers.Ensure proper reporting and CRM system management, providing timely and accurate documentation on services performed.Provide feedback to the sales force and management team about any commercial opportunities, including customer, competitor, and market information gained through customer contact.Achieve technical training certifications as required.Properly manage company assets such as the company vehicle, test equipment, and computer.Where applicable, sell contract services.Maintain and support GMP/QMS and comply with any local regulatory requirements.Qualifications
Minimum of 3 years' experience in a service environment, ideally within medical devices.Confidence operating in a diverse and multicultural environment.Exceptional technical proficiency to troubleshoot and resolve issues with urgency.Strong interpersonal skills to de-escalate challenging situations with customers, lead teams to technical solutions, and motivate field engineers.Willingness and ability to travel based on business needs.Preferred: at least 3 years of technical experience with Phaco-emulsificators and dual function Vitreo-retinal and Phaco-emulsificator equipment with Endo-laser, Cryosurgery equipment, and Laser endoscopy systems.Company
BVI is refocusing the future of vision.As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver (Knives and Blades), Visitec (Cannulas), Malosa (Single-Use Instruments), Vitreq (Vitreoretinal Surgical Products), and PhysIOL (Premium IOLs), and spans more than 90 countries.We've set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept – taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.Learn more at www.bvimedical.com
#J-18808-Ljbffr
