Field Service Engineer - Agilent : Job Details

Field Service Engineer

Agilent

Job Location : Traverse City,MI, USA

Posted on : 2025-06-18T18:52:41Z

Job Description :

Join to apply for the Field Service Engineer role at Agilent Technologies

Agilent is committed to empowering scientists worldwide with innovative instruments, services, and expertise that drive discoveries and improve the quality of life. Join our team as a Field Service Engineer and play a key role in supporting laboratories by maintaining, troubleshooting, and optimizing Agilents sophisticated systems and solutions.

The ideal candidate will reside within 60 miles of the Ann Arbor area.

Key Responsibilities:
  • Install, maintain, and repair Agilent and multi-vendor systems, including hardware, software, and networking products.
  • Diagnose and resolve product performance issues to ensure minimal disruption to customer operations.
  • Advise customers on preventive maintenance to enhance system performance and efficiency.
  • Deliver coordinated solutions, including peripherals, communications, operating systems, and application software.
  • Train customers and other field engineers on system use and standard processes.
  • Maintain clear communication and provide outstanding customer service.
  • Travel regularly to various customer sites and work with a diverse clientele.
    • Qualifications
  • Bachelors, Masters, or equivalent degree in Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, or a related field. Validated experience may be considered in place of a degree.
  • 4+ years proven experience in a field service role or as an end-user of analytical equipment.
  • Experience in Chromatography (LCMS); Mass Spectrometry experience is required.
  • Strong troubleshooting and problem-solving skills in a customer-facing environment.
  • Familiarity with Agilent solutions is a plus.
  • Valid drivers license and ability to meet credentialing requirements for customer site access.
  • A company vehicle will be provided for the role.
  • Travel (40%) within the territory.
    • Additional Details

    This job has a full-time weekly schedule and includes the option to work remotely. Applications will be accepted until at least May 16, 2025, or until the job is no longer posted. In the US, this position is eligible for a choice of a company car or reimbursement for personal vehicle usage.

    The full-time equivalent pay range for this position is $41.27 - $64.48/hr, plus eligibility for bonus, stock, and benefits. Pay ranges are determined by role, level, and location, with individual pay influenced by work location and relevant skills and experience. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country is available at:

    Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other protected basis by law. For assistance or questions regarding accessibility, please contact [email protected] or call +1-262-###-####. More information about equal employment opportunity protections is available at

    Travel Required:

    50% of the time

    Shift:

    Day

    Duration:

    No End Date

    Job Function:

    Services & Support

    Seniority level
    • Associate
    Employment type
    • Full-time
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