Field Service Engineer II: Albany, NY - Werfen N.A. : Job Details

Key Accountabilities Essential Functions:Provides customer support with on-site visits to perform and complete installations, cost effective repairs, preventative maintenance, and product enhancement service activities on Werfen instruments and systems. Diagnoses, analyzes, troubleshoots, and fault isolates instrument symptoms and issues to determine failure and implement thorough corrective action. Delivers a high level of customer service to build and maintain customer relationships to ensure customer retention. Acts as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up. Escalates and communicates unresolved technical issues. Advises customers regarding the proper orientation, maintenance and troubleshooting of Werfen instruments and systems. Collaborate and communicate with all Commercial Operations colleagues such as the Sales and Applications roles, sharing customer situations, product information and lead...Service Engineer, Field Service, Customer Service, Service Manager, Engineer, Operations, Manufacturing, Retail