Field Service Engineer HW- Houston, TX - Siemens Healthineers : Job Details

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The BrachyTherapy Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customer's High Dose Rate (HDR) afterloader equipment operates efficiently at all times. The Brachy FSR is responsible for source exchanges, troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on all designated Varian HDR equipment according to instructions and company guidelines. Each FSR operates in a designated field service territory and represents Varian. This requires a high level of professional communication with their team, customers, management, sales and other technical support. FSR must have full access to Varian client sites to perform the essential functions of this position. Many VMS clients require VMS employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, FSR must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of VMS employment in this position.

Troubleshoot, diagnose and repair all designated VMS HDR equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines.

Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.

Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.

Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels.

Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures.

Develop and maintain strong customer relationships through the use of strong written, verbal, and interpersonal communication skills.

Performs mainly pre-defined, technical tasks for accomplishing defined service delivery work for customer BrachyTherapy HDR equipment.

Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues.

Coordinates and accomplishes defined service operations and/or resolves product issues for customers equipment.

Supports in generating sales leads for pre-defined service offers and contributes to planning activities.

Adheres to defined processes and applicable regulations.

The annual base pay for this position is: Min $53,700 - Max $80,500. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Applicants and employees are protected under Federal law from discrimination.

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

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A successful candidate must be able to work with controlled technology in accordance with US export control law.

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