Field Service Engineer (Electron Microscopy) (Tewksbury, MA REMOTE) - Jobs via Dice : Job Details

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Thermo Fisher Scientific, is seeking the following. Apply via Dice today!

Work Schedule: Standard (Mon-Fri)

Environmental Conditions: Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description: About us: When you're part of the team at Thermo Fisher Scientific, you'll do important work and have opportunities for growth and learning. With revenues over $40 billion and the largest R&D investment in the industry, we provide resources and opportunities to make significant contributions to the world. Apply today.

Location/Division Specific Information: This remote position based in Tewksbury offers a key role in the Compliance Test Solutions (CTS) Business Unit, leader in Electrostatic Discharge testing equipment for the semiconductor industry, ensuring product quality and reducing failures.

How will you make an impact? The Field Service Engineer II provides onsite support and service, including installation, maintenance, calibration, and repairs of electronic equipment used for ESD testing in the semiconductor industry. This role ensures equipment performance and reliability, supporting semiconductor manufacturing operations.

Key Duties and Responsibilities:

• Promote customer satisfaction through proactive communication.
• Provide technical support via phone or email.
• Conduct product training as needed.
• Support engineering, manufacturing, and sales teams.
• Calibrate equipment per specifications.
• Perform scheduled maintenance and emergency repairs.
• Install new equipment and support upgrades.
• Complete administrative reports and documentation.
• Maintain flexibility for after-hours, weekend, and holiday work.
• Promote aftermarket services and provide feedback to management.

Experience Requirements:

• Bachelor's or Associate's degree in Engineering or related technical field, or 3+ years of field service experience.

Knowledge, Skills, Abilities:

• Ability to interact professionally with customers and coworkers.
• Experience troubleshooting and repairing electronic equipment.
• Proficiency with diagnostic tools and electronic circuits.
• Strong communication and customer service skills.
• Valid driver's license with acceptable driving record.
• Willingness to travel within and outside the territory (40-60%).

We offer competitive salary, annual bonus, 401K with match, tuition reimbursement, and other benefits.

Our mission: Enable customers to make the world healthier, cleaner, and safer. Join our diverse team of 100,000+ colleagues sharing values of Integrity, Intensity, Innovation, and Involvement.

• Mid-Senior level

• Full-time

• Information Technology

• Software Development