Field Representative II, Print Support - Ricoh Americas Corporation : Job Details

Ensure service level agreements (SLAs) between the customer and RICOH are consistently met. Monitor device service and supply alerts daily; respond to and resolve service requests promptly. Maintain accurate asset lists and device locations using fleet tools and databases. Support fleet optimization by identifying under/over-utilized or frequently serviced devices. Respond to customer support requests with professionalism and escalate issues as needed. Adhere to the IMACD process, managing tasks and communicating status updates effectively. Maintain adequate inventory levels for supplies and manage supply ordering and PAR levels. Return unused/excess RICOH-owned supplies as needed. Document and report all fleet meter reads. Provide training to end users on RICOH equipment and features. Assist with hot swap tasks and desktop printer relocations (with proper approval). Manage on-site hardware and hot swap inventory. Support inventory and implementation efforts. Complete all administrativ...Field Representative, Support, Representative, Field, Manufacturing, Business Services