Field Representative II, Field Services Support - Ricoh Americas Corporation : Job Details

Achieves expected productivity levels associated with assigned workload and level of experience. - Manages territory, inventory, and customer relationships. - Demonstrates excellent technical and customer relation skills. - Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads. Demonstrates technical expertise - Performs a full range of servicing and repair service procedures including diagnostics, installation, removal, and retrofits on assigned equipment. - Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions. - Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices. - Demonstrates required digital competencies associated with assigned products and level assignment. - Completes technical training on new equipment as assigned. Ma...Field Representative, Field, Field Service, Support, Customer Service, Service Manager, Manufacturing, Business Services