Field Operations Supervisor - United Site Services : Job Details

About United Site Services: United Site Services is the industry leader in comprehensive site services, dedicated to building partnerships that foster our customers' project and event success. Our in-depth industry knowledge, commitment to process excellence, and corporate responsibility define our value proposition, supported by proven best-practice programs.

Join our diverse team, including field technicians, customer care representatives, sales professionals, and experts in various functions, where every member plays a crucial role in delivering a seamless and reliable experience to our customers.

By becoming part of United Site Services, you will experience a culture that values continuous improvement, teamwork, and excellence in all aspects of our operations.

Position Overview: We are seeking a dynamic Field Operations Supervisor with expertise in yard and transportation operations, who enjoys leading a team. This role is essential in supervising operational functions and managing drivers to ensure efficiency and safety.

Key Responsibilities:

• Oversee and coordinate all yard activities while supervising Technicians.
• Collaborate with the Operations Coordinator and Routers to optimize routes and manage pick-ups and deliveries efficiently.
• Analyze operational metrics, including routing efficiency, weekly performance, labor, and customer care quality, and report findings.
• Facilitate excellent communication across departments to effectively address customer service and operational issues.
• Coordinate with other Operations Supervisors for asset transfers as needed.
• Ensure adequate staffing levels to meet and exceed customer and branch expectations.
• Assist the Operations Manager in logistics for special events and participate in these events as needed.
• Review all driver paperwork for completion and accuracy, including manifests and route sheets.
• Approve Time Saver punches for payroll processing and manage time-off requests in line with operational needs.
• Administer fleet DOT compliance, including log books and record maintenance.
• Lead the Company's safety program for drivers and coordinate necessary safety training with HR.
• Develop and mentor team members by conducting performance reviews.
• Operate a variety of company vehicles.
• Perform other duties as assigned.

Supervisory Responsibilities: This position includes supervisory responsibilities, guiding and managing staff effectively.

Qualifications:

• Associate's Degree or equivalent combination of education and experience.
• 2 years of experience in a related field.
• At least 2 years of demonstrated leadership experience.
• Strong customer service and team-building skills.
• Excellent organizational and communication abilities.
• Effective decision-making and problem-solving skills.
• Valid Driver License.

Physical Requirements:

• Ability to sit while driving and stand during product servicing.
• Capable of using hands for various tasks.
• Perform repetitive movements.
• Ability to discern details at varying distances.
• Communicate clearly for effective customer interaction.
• Understand and interpret conversations.
• Recognize different sounds.
• Walk for extended periods and engage in physical lifting.
• Ability to enter and exit equipment easily.
• Safely lift up to 40 lbs and perform necessary physical tasks.
• Focus visually on varying distances and tasks.

Benefits:

• Holiday & Paid Time Off.
• Medical/Pharmacy, Dental, and Vision coverage.
• Employer-Paid Short-Term Disability.
• Life and Accidental Death & Dismemberment Insurance.
• Flexible Spending Accounts and Health Savings Accounts.
• 401(k) with employer match.
• Employee Assistance Program and Discounts.

Salary Range: $60,400.00 - $87,600.00 per year. Note that individual pay may vary and is influenced by location, skills, experience, and education.

Equal Employment Opportunity: United Site Services is an equal opportunity employer, prohibiting discrimination based on any legally recognized basis.