Field Operations Manager (Hardware) - Blue Yonder : Job Details

Field Operations Manager (Hardware)

Location: Virtual within the US (CST or MST preferred)

Travel: Frequent domestic and occasional international travel expected

Visa Sponsorship: Not available for this role

Overview

Join Blue Yonder's innovative team, including the Doddle team, acquired in 2023. We specialize in last-mile delivery and returns management, driving supply chain innovations.

As a Field Operations Manager (Hardware), you will oversee the deployment and operation of our hardware self-service solutions (returns kiosks) at various locations. We seek a candidate with strong organizational, operational, and strategic skills to align technology solutions with customer goals and ensure operational excellence.

What You'll DoVendor Management

• Manage hardware manufacturing and support partners, ensuring timelines and quality standards are met
• Coordinate logistics and support activities, including site surveys, hardware staging, deployment, and installation
• Handle purchase orders and vendor invoicing
• Develop hardware rollout plans based on production and installation timelines
• Ensure compliance with KPIs, SLAs, and SLOs
• Support customization of training materials and manage translation timelines

Customer-Facing Activities

• Engage with customers to understand their logistical and operational needs
• Plan deployments based on hardware availability and customer timelines
• Oversee pilot installations with third-party vendors
• Configure hardware and conduct testing prior to deployment
• Provide on-site training on hardware and software products

Qualifications

• 3-5 years in hardware field operations management, preferably in logistics or tech sectors
• Bachelor's degree or 4 years relevant experience
• Experience with third-party vendors and service providers
• Excellent communication and leadership skills
• Proficient in MS Office tools
• Experience with globally distributed teams and flexible scheduling

Preferred Skills

• Knowledge of project management (PRINCE2, PMI) and process methodologies (Six Sigma)
• Experience with Mobile Device Management tools
• Familiarity with handheld devices and kiosk technologies
• Experience with collaboration and project management tools
• Experience working within a tech organization and collaborating with technical teams

Additional Information

Salary range: $91,111.54 - $114,888.45 USD. Compensation will depend on experience and skills. Role includes bonus or commissions.

Benefits include medical, dental, vision, 401K, flexible time off, fitness programs, and voluntary benefits.

Our Values & Diversity

We foster an inclusive workplace rooted in our core values. We are an equal opportunity employer and welcome diverse backgrounds and experiences.

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