Field Engineer - MSP - ZipRecruiter : Job Details

Job DescriptionJob DescriptionSalary: $60k-$65k

Ready to Escape the IT Grind? Come Build Something Greater with My IT Crew. At My IT Crew, we believe every team member deserves a voice. Since 2016, weve been a leader in the Managed Service Provider (MSP) space by doing things differentlyempowering our people, embracing innovation, and delivering exceptional service. Our customer satisfaction rating? A consistent 97%. Our tech stack? Always evolvingbecause we dont just keep up, we stay ahead. Our culture? Transparent, collaborative, and driven by growth. If you're tired of being just another cog in the wheel, and want to be part of a team where your input matters and your development matters more, you mightve just found your new home.

Position: Field Engineer

Location: Varies (Onsite with Clients)

Travel: Regular travel required, including air travel

Department: Service Delivery

Were growing and looking for a Field Engineer whos not only technically sound, but also thrives in building relationships, solving problems, and being the trusted face of My IT Crew onsite.

What Youll Do:

• Be the frontline representative of My IT Crewgreet and support clients with professionalism and warmth.

• Travel to client sites to troubleshoot, resolve, and prevent technical issuesquickly and effectively.

• Communicate clearly and regularly with clients, keeping them informed and confident in your support.

• Collaborate with internal teams to continuously improve documentation and processes.

• Identify trends and recurring problems to proactively reduce future disruptions.

• Contribute to training and knowledge-sharing with your team to raise the bar for everyone.

What You Bring:

• 3+ years of Windows-based IT support experience

• One or more of the following certifications: - CompTIA Security+ - CompTIA Network+ - Microsoft Modern Desktop - Microsoft 365 Administrator

• Strong customer-facing communication and interpersonal skills

• Ability to work independently while thriving in a collaborative culture

• High attention to detail and a natural instinct for pattern recognition and root cause resolution

• A passion for learning, documenting, and helping your team grow

Why Youll Love It Here:

• Useful, living documentation at your fingertips

• A team that listensand learns from each other

• Weekly collaborative trainings, not boring lectures

• New tools, new tech, and no gatekeeping

• A company that rewards initiative and values growthboth personal and professional

Sound like you? Lets talk. My IT Crew isnt just a place to workits a place to grow, contribute, and thrive. Come be part of a team thats redefining what IT support can be.