Field Engineer - Datum Software : Job Details

Service Representative - Field Ops Qualifications: Responsibilities:

• Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
• Provide service and customer support during field visits or dispatches.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Document processes.
• Collect and analyze performance data to provide technical assistance.
• Ties workflow to schedule.
• Accurately documents solutions related to complex issues.
• Create workaround procedures when standard procedures have failed and ensures issues are resolved.
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
• Build positive relationships with customers.
• Ability to use a ladder.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.