Field Desktop Support Tech - California City, CA - Georgia IT : Job Details

Field Desktop Support Tech Location: California City, CA 93505 Duration: Contract Rate: DOE US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job Responsibilities:

• Advanced desktop support experience- troubleshooting, configuration, software installation
• Adept at M365, Windows, Active Directory, ticketing systems
• Provide troubleshooting and support to end users on a variety of issues- incidents and problems
• Provide technical assistance to the customer (Examples)
  • Password reset
  • Account information
  • Case number information
  • Adobe Reader issues
  • Brower issues
  • Technical computer issues
  • Internet connectivity
• Set up equipment for employee use
• Image computers using a variety of methods
• Install and perform minor repairs to computers and peripheral equipment within the office premises
• Must have strong networking skills- IDF/MDF, switches, routers, access point

Experience:

• 3-5 years of experience in software, hardware, and network
• Provide technical assistance for user questions/issues on Windows 7, 8, and 10 along with Microsoft Office 2010 through Office 365, M365
• Experience with of Windows, M365, PC and Printer configuration
• Strong customer service skills, detail-oriented, and deadline-driven
• Strong phone and verbal communication skills along with active listening skills