Field Claims Manager - American Integrity Insurance Company : Job Details

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About Us:American Integrity Insurance (NYSE: AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and exclusively represented by more than 2,500 independent agents, we offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, and South Carolina. Our organization derives its Strength From IntegrityTM, and we are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. We have also rated among the Top Workplaces in the USA by USA Today for the past five years.

Our CompanyAbout Us:American Integrity Insurance (NYSE: AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and exclusively represented by more than 2,500 independent agents, we offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, and South Carolina. Our organization derives its Strength From IntegrityTM, and we are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. We have also rated among the Top Workplaces in the USA by USA Today for the past five years.A Day in the Life:Who knew Insurance could be this fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn't understand the importance of having fun, helping others, or giving back. Our company culture is priceless, and it's built around our six core values: Integrity, Commitment, Teamwork, Humility, Passion, and Fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.Learn more about American Integrity Insurance and our job opportunities at Brief SummaryThis Job: Field Claims ManagerYou'll Report To: Director of Field ClaimsThe Field Claims Manager oversees and manages the day-to-day operations of a staff of field adjusters who are responsible for inspecting, investigating, and negotiating homeowner/property claims, including training/development and compliance with company policies and procedures. The Field Claims Manager addresses additional roles as needed within the Claims department to meet desired outcomes and provides support to the claims department leadership in driving claims strategies.What You'll DoKey Job Functions:

• Identifies and addresses coverage, underwriting, and legal Issues.
• Reviews, evaluates, counsels, and coaches staff. Documents and maintains appropriate records of performance.
• Conducts, assists in, or supervises employee orientation, and identifies and participates in on-going training and development needs of all team staff.
• Reviews all reserves and payments within established authority. Assist in establishing and improving accurate and timely reserving procedures.
• Communicates quality and service standards to staff and vendors.
• Assists and trains Adjusters in the recognition and investigation of fraud, subrogation, and/or salvage.
• Establishes effective procedures for the timely resolution of claims.
• Continuously evaluates and improves the overall effectiveness of the unit, including developing and improving workflow to optimize functionality.
• Reviews and supervises claim handling throughout the unit.
• Identifies and advises management of trends, problems, and issues, as well as recommended courses of action.
• Recommends to management new ideas for continuous process improvement.
• Leads by example in professional knowledge and development.

What You'll Need To Be a Top CandidateEducation: Bachelor's Degree required, or equivalent combination of training and experience.Experience: Five (5) to ten (10) years related experience and / or training with specific experience managing a claims team.Licensure: State of Florida 5--20 or 6-20 License required; AIC or CPCU designation preferred.Skills:

• Strong technical knowledge of claims management.
• Proficient with Xactimate estimating software.
• Strong technical knowledge of building components, materials and repair methodology.
• Field experience required.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Leadership, management, and motivational skills.
• Analytical and interpretive skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Outstanding negotiation skills.
• Ability to work independently and in a team environment.
• Ability to meet or exceed defined metrics and performance competencies.

Working Conditions: Normal business office environment. Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone. The person in this position needs to regularly travel with field staff and to home office to communicate with coworkers. The employee must occasionally lift and / or move up to 10 pounds.Travel: Field travel required.ADA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.American Integrity Insurance Group is an Equal Opportunity Employer.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionGeneral Business
• IndustriesInsurance

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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