FhitDesk - New York Sports Club : Job Details

Join to apply for the FhitDesk role at New York Sports Club

New York Sports Club and our family of brands, including Fhitting Room, is a long-standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym! Our goal is to provide members with fitness results, positive change, and personal connections through innovative programming and knowledgeable staff. Our mission is to “Improve Lives Through Fitness.” Our success stems from modeling and promoting our mission, values, and guiding principles with pride and integrity.

• Provide excellent client relations and support studio operations.
• Deliver Fhitting Room's signature five-star service with a customer-minded approach.
• Maintain flexibility in shift times, including mornings, as required.
• Model and promote the mission, values, and principles of NYSC and our brands.
• Create a legendary member experience through high-quality service.
• Adhere to all company policies, procedures, and codes of conduct.
• Be organized, efficient, and proactive in solving problems.
• Ensure a seamless check-in and post-class experience, making all clients feel welcome.
• Understand our packages and memberships to assist clients effectively.
• Act as a brand ambassador by communicating class benefits and converting interest into bookings.
• Conduct studio tours for new clients to build relationships.
• Support sales of merchandise and class reservations, and respond to inquiries via email and phone.
• Handle immediate client issues professionally.
• Assist with inventory, cleaning, opening/closing tasks, and other duties as assigned.

• At least 1 year of face-to-face customer service experience, preferably in a gym or retail setting.
• Current CPR/AED certification.
• Flexibility and responsiveness.
• Strong interpersonal skills and attention to detail.
• Ability to remember names and faces.
• Excellent communication skills and energetic delivery.
• Availability for flexible hours, including weekends and holidays.
• Proficiency with POS, membership systems, and computer programs; Mariana Tek experience is a plus.
• Team-oriented mindset with professionalism in handling challenging situations.
• Physical ability to stand for long periods, lift up to 20 pounds, and navigate all club areas.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Wellness and Fitness Services