FedEx Remote Work From Home Customer Support Representative I - Work Based At Home : Job Details

September 29, 2024

Description

FedEx Dataworks is currently searching for an enthusiastic and motivated Customer Support Representative (CSR) to join our growing team! The Customer Support team will be providing white-glove service to members utilizing all products within our digital SaaS product suite. The CSR will assist in tracking orders, offering solutions to technical issues, and troubleshooting our incoming support volume.

Essential Functions:

• Deliver concierge-style support to our customers, providing thoughtful, well-written messages that are an extension of the FedEx Dataworks brand.
• Respond to inquiries and resolve issues through the following channels: Email, Chat, and external phone calls.
• Provide feedback on recurring trends or questions customers may have, as well as suggestions for improving the overall customer experience.

Skills / Abilities:

• Previous customer service experience in a startup/technology environment is preferred.
• Experience with digital platforms and SaaS (Software as a Service) is highly preferred.
• Proficiency in Salesforce or other similar CS platforms/tools.
• Adaptable and confident in picking up new software.
• A bias to action and a clear understanding of urgency.
• Strong attention to detail.
• Proactive and positive when approaching problems and finding solutions.
• Must be able to work from 9AM – 6PM, Tuesdays – Saturday (CT) Central Time.

Minimum Qualifications:

• Bachelor's degree/equivalent. One (1) year of work experience.
• Experience working with inbound and outbound calls, customer retention, and inside sales preferred.
• Proficient in Microsoft Office.
• Excellent interpersonal and communication skills.
• Comfortable working in a high-volume role.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• Basic computer skills in various software and web-based applications.

This position can be domiciled anywhere in the United States. The ability to work remotely within the United States may be available based on business needs.

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision, and dental insurance, retirement, and tuition reimbursement.