FDOT Job 7620 Business Process Consultant - C. Advanced Statement of Work (SOW) 1 Request for Quote Florida Department of Transportation State Term Contract No. 80101507-21-STC-ITS nd 8010507-22-STC-ITS 2 Overview 2.1 The Florida Department of Transportation (Department), is requesting resumes and hourly rate quotes for staff augmentation resources meeting the specific Knowledge, Skills, and Abilities (KSAs) listed below. The Department will select the candidate that provides the best overall value to the State, based on skill set and rate. Term : The contract term for this Staff Augmentation position is intended to be SAP - 6/30/2024 , with possible renewal, based on excellence in work provided, need and budget availability. NOTE : Term does not mean the awarded contractor or resource are locked in for the full year - any contractor or resource may be terminated for cause, convenience, or funding during the contract term. VENDOR BILL RATE : It is the responsibility of the vendor to submit rates in accordance with the pre-established rates within the State Contract. These rates can be found at the following address: Candidate Submission : FDOT is accepting candidate submission(s) from vendors for this Incumbent position. Rate Increase : Please do not impose a rate increase for any subsequent year of the contract as part of your bid response. This is a firm fixed price and will be increased only at the discretion of the Department, based on consultant job performance and availability of funds. Imposing additional increases will automatically disqualify the candidate submission from consideration. Quote Evaluation : Quotes will be evaluated based on the specifications identified in the scope of services and sub sections below. The eQuote will be awarded to the Contractor who presents a Candidate who demonstrates the best value to the Department based upon the response provided. The submission of additional work samples, or in person interview(s) may be requested at the discretion of the Department. Face to Face Interviews : t the hiring manager's discretion, interviews may be conducted via Microsoft Teams or in person. Telecommuting : Limited telecommuting is currently an option for this position. The selected candidate will be expected to be available in the office for specific purposes if teleworking is afforded. The selected candidate is required to start their first day in the office. In the future, and at the Department's discretion, this option may return to full-time, in the office. Vendors shall ensure candidates are aware of the Department's policy on telework and agree to comply prior to responding to this RFQ/eQuote. Work Hours Flexibility to work hours between 7:00 AM & 7:00 PM and/or Saturdays, either on a rotation or as part of a regular and on call work schedule. This position will report to : Client Application Services Barry Building 3185 S. Blair Stone Rd Tallahassee, FL 32301 Conflict of Interest Statement : To prevent any bias, unfair competitive advantage, conflict of interest, or the appearance of impropriety, Vendor employees must not have been directly or indirectly involved in the development of the Scope of Services or related solicitation documentation for which the Vendor is preparing a bid. If the Vendor employee worked in conjunction with the Department on the development of the solicitation document, the Vendor is disqualified from submitting a bid for this solicitation. The Vendor personnel assigned to other Department projects outside this Agreement, shall hold and maintain any confidential information that could benefit the Vendor on future solicitations in strictest confidence. The Department will avoid Organizational Conflict of Interest through mitigation efforts in three categories: . Unequal Access wherein an unfair competitive advantage surfaces when a Vendor obtains information not generally available to other competitors, and where such information would assist them in winning the contract over their competitors. B. Impaired Objectivity wherein a support Vendor is performing duties that involve assessing or evaluating itself or related entity. C. Biased Ground Rules wherein the Vendor is writing the SOW, performing systems engineering, or providing technical direction efforts. Need help with MFMP ? Contact the MFMP Customer Service Desk at 866-###-#### if you have any questions regarding application functionality. 3. Vendor Response will Include: 3.1 Price per hour 3.2 Candidate Resume Please upload your candidate's resume and any supporting documents, requested (i.e. skills matrix, recommendations, etc.) (maximum file size is 20 MB). NOTES : 1. Submitting video resume is strictly prohibited and will automatically disqualify your candidate from further consideration. Do not upload a video resume in Ariba OR email a video resume (or link to a video resume) separately to ANY FDOT personnel. 2. PDF or Word doc are the only acceptable formats for resume submission. Resumes submitted in JPG format will be disqualified. 3. Failure to upload a resume at the time of candidate submission will result in quote disqualification. 3.3 Exhibit F: Resume Self - Certification Form When submitting a response to an RFQ the Contractor shall submit with its response a signed Resume Self-Certification Form (Exhibit F) to the Department for each candidate included in the RFQ response. For a blank form, see the DMS IT Staff Augmentation Contract website NOTES : 1. PDF is the only acceptable format for submission of the Exhibit F form. Forms submitted in JPG format will be disqualified. 2. Failure to upload the Exhibit F form at the time of candidate submission will result in quote disqualification. 3. Failure to upload a complete Exhibit F form, with all fields filled in, at the time of candidate submission will result in disqualification. 4 Scope of Services The Office of Information Technology (Client), Application Services, is looking for a senior level Business Process Consultant that can work independently and has excellent communication and organization skills. The candidate must be able to follow State, Department, Client and Application Services processes and procedures. This candidate must have a working understanding of program and project management responsibilities, possess strong analysis skills, as well as an extensive understanding of the state IT requirements, Rules 60GG-1 through 5, F.A.C. The candidate must possess extensive knowledge and expertise in the use of requirements management, business intelligence, and data management tools and techniques. The candidate must have a working knowledge of ServiceNow. The candidate must be able to coordinate efforts on multiple large and/or cross-functional projects of high complexity that will have a greater impact to the enterprise. The candidate must have experience in developing and maintaining working relationships with business office staff. The candidate must provide research, support, and guidance for key IT initiatives, programs, and projects. 5 Education Bachelor's Degree in Computer Science, Information Systems, or financial related field and three years' professional work experience. Work experience can substitute on a year for year basis for the degree. Special consideration will be given to candidates with experience in leading compliance, data, and governance efforts. 6 Experience Candidate must have a minimum of 5 years' experience in business process reengineering and documentation. This experience must also be in a professional environment in public sector technology organizations. Candidate will be expected to describe multiple past experiences with business process tools and how they were deployed for a successful outcome. 7 Primary Job Duties/ Tasks The submitted candidate must be able to perform the following duties and/or tasks. Duties of the selected candidate will include, but not be limited to:
Resolve day-to-day technology needs of the business unit with a focus on the analysis of processes-dissecting problems and suggesting solutions. Understand technical problems and solutions in relation to the current, as well as the future business environment. Must be able to suggest plans to integrate new and existing processes. Provide input and supports planning and prioritization for business process engineering related activities, including developing the business unit process engineering plan and integrating that plan with the strategic direction. Provide counsel and leadership on future use of technology and business process improvements. This requires a high level of understanding of the FDOT's business systems and processes as well as statewide and industry-wide requirements. Identify processes for improvement, document existing processes, identify and analyze gaps between current processes and the desired state, design new processes, develop process performance measures and plan the transition to a new process. Participate in efforts to define remediation, modernization, and migration issues and potential solutions. Produce deliverables including, but not limited to, business process diagrams and narratives, business requirements, program specifications, and supporting business processes, data conversion and technical impact analyses. Participate in continuous review and update to ensure that processes meet changing business unit conditions. Use subject matter expertise, industry methodologies and best practices, and automated tools to analyze and make recommendations on behalf of the Department for required changes to complex business processes to align with proposed solutions. Document data element inputs, outputs, and other technical metadata for Department computing assets. Assist business users with business metadata documentation. Prepare specifications to communicate Department specific functional requirements for the remediation, modernization, and/or migration efforts and address dependencies with other interfacing computing assets and external stakeholder interfaces. Oversee the development of testing strategies, data scenarios, and test plans to ensure functional requirements are addressed. ssist in the business process redesign and documentation as needed to support ongoing remediation, modernization, and migration efforts in the enterprise environment. Work with functional and enterprise system support staff during technical assessments of the Department's systems and interfaces within internal and external systems. Document business cases and feasibility studies. Facilitate work sessions to elicit and prioritize remediation, modernization, and migration requirements. Translate high level business requirements into detailed business documents and/or functional specifications. Coordinate the development of project schedules, implementation plans, and documentation for computing asset remediation, modernization, and/or migration. Present to management, business users, and technical staff. ssist with User Acceptance Testing. Draft test cases, execute test cases, and document test results. Evaluate critical information gathered from multiple resources. Summarize detailed data into executive level formats as well as breaking down aggregate information into meaningful pieces. Develop standardized desk procedures that include the purpose, prerequisites, process flows and narratives of business processes. Prepare proposed business rules, develop, monitor, and implement knowledge transfer activities. 8 Job Specific Knowledge, Skills, and Abilities (KSAs) The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:
Knowledge of transportation technology operations. Expertise in strategic planning, tactical execution, project management, process management and business systems requirements definition. Knowledge and experience leveraging both IT solutions and business process improvements. bility to produce legible and complete functional documentation in a way that thoroughly captures business processes and inputs/outputs of the applications. bility to analyze and accurately and completely define processes and workflows to design efficient information solutions, including missing or duplicate functionality in existing applications. bility to work effectively with users and a project team, to identify and document requirements for the maintenance, enhancement, modernization, remediation, or development of computer application systems, including technical overviews and context diagrams. bility to develop and manage business and information systems technical documentation in accordance with the Department's standards. Knowledge of ServiceNow IT Service Management platform. Knowledge of relational database theories and concepts. Skill in testing complex applications and interpreting whether requirements and designs were met in the product. bility to plan, organize, coordinate, and prioritize work assignments for him/herself or lower-level analysts. Skill in accurately preparing schedule estimates for requirements analysis and computer programming tasks in a computer application maintenance environment. bility to work effectively with Project Managers, Business Analysts, Data Analysts, and Technical Architects to build efficient, viable solutions in the maintenance of business applications utilizing all established Departmental standards. bility to prepare complex computer program specifications. bility to prepare computer program test plans and to create test databases and test environments. bility to interpret and communicate technical information related to computer programming and data processing, both verbally and in writing. dvanced skills with Microsoft products: Word, Excel, PowerPoint, Visio, and Power BI. Experience working on complex technology solutions. Knowledge of project management practices and agile methodologies. Knowledge of Rules 60GG-1 through 5, F.A.C. Preferred KSAs:
Skill in performing QA reviews and provide valuable feedback in determining that standards are met and that documents are complete and comprehensive. Skills with Informatica data catalog tools: Enterprise Data Catalog and Axon Skill in data conversion techniques, data cleansing approaches and validating data relationships. Basic knowledge of Universal Modeling Language (UML) and supporting enterprise tools to document business processes and data lineage, collect requirements, develop test scripts, and manage traceability. 9 General Knowledge Skills and Abilities (KSAs): The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas: 1. Initiative : Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step. 2. Communication : Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others. 3. Customer Service : Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem. 4. Decision Making : Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis. 5. Flexibility : is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others. 6. Interpersonal : Shows friendliness, courtesy, understanding, and politeness to others 7. Leadership : Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations. 8. Problem Solving : Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly. 9. Team Building : Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team. 10. Quality Assurance : Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.
