FAMILY WORKER - City of New York : Job Details

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APPLICANTS MUST BE PERMANENT IN THE FRAUD INVESTIGATOR CIVIL SERVICE TITLE

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing, all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Intake oversees the day-to-day operations of the agency's intake and assessment sites for Single Adults, Adult Families, and Families with Children, both directly operated and contracted. This division ensures that the City's most vulnerable populations can access shelter 24/7, 365 days a year.

The Department of Homeless Services (DHS) seeks to recruit two (2) Fraud Investigators, Level-II, to serve as Family Workers, who will:

• Handle applications related to families applying for Temporary Housing Assistance (THA).
• Conduct in-depth face-to-face interviews with applicants and perform investigations.
• Evaluate and verify information and documents.
• Interview primary tenants and collateral sources.
• Perform internet-based and other research as part of investigations and eligibility assessments.
• Refer families to social service agencies and community organizations.
• Prepare appointment slips and notices of agency decisions.
• Use CARES, Q-Matic, and other tools to record findings and outcomes.
• Draft preliminary case summaries and eligibility recommendations for supervisory review.
• Collaborate with PATH Legal and Resource Room units to facilitate client services and work on special projects as needed.

Work Location: 151 East 151st Street, Bronx, NY 10451

Hours/Schedule: 4PM - 12AM, Sunday – Thursday, with Friday and Saturday off; or 4PM - 12AM, Tuesday – Saturday, with Sunday and Monday off.

FRAUD INVESTIGATOR - 31113

• A four-year high school diploma or its equivalent and three years of full-time experience in investigations involving criminal and/or fraudulent activities; evaluating credit histories; searching for assets; or researching, compiling, and locating evidence to build a case or uncover unlawful activities involving public or private funds.
• An associate degree or 60 semester credits from an accredited college, including 12 credits in criminal justice, forensic auditing, or related fields, plus one year of relevant experience.
• A baccalaureate degree from an accredited college or university.
• Education and/or experience equivalent to the above, with at least a high school diploma or equivalent.

Clerical experience related to criminal or fraudulent investigations is not acceptable.

• Prior investigative experience in social services.
• Ability to work in a fast-paced social services environment.
• Bi-lingual (Spanish) skills.

This position is also open to qualified individuals with disabilities under the 55-a Program. Indicate your interest at the top of your resume and cover letter.

Additional benefits include potential eligibility for federal loan forgiveness programs. For more information, visit

Residency in NYC is generally required within 90 days of appointment, with some exceptions based on employment duration.

The City of New York is an equal opportunity employer committed to diversity and inclusion.