Family Support Specialist I - Commonwealth of Kentucky : Job Details

Advertisement Closes 8/15/2025 (8:00 PM EDT) 25-04761 Family Support Specialist I Pay Grade12 Salary $34,673.04 - $52,010.40 Annually Employment Type EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK Click here for more details on state employment. Hiring Agency Cabinet for Health & Family Services | Dept for Community Based Services Location 240 Hartford Road Hawesville, KY 42348 USA The agency may authorize the selected candidate to telecommute. The agency may terminate or modify thetelecommuting arrangement at any time. Description Kentucky Department for Community Based Services (DCBS) is a multi-faceted agency that provides services andprograms to enhance the self-sufficiency of families; improve safety and permanency for children andvulnerable adults; and engage families and community partners in a collaborative, decision-making process. DCBS seeks a Family Support Specialist I who is driven to succeed in helping people and advance family self-sufficiency. With professionalism and integrity, our agency offers aid to families to ensure services areprovided to the families of the Commonwealth that are in need. The Family Support Specialist I is a skilledteam member, providing a vital link between children and families to public assistance programs. The employeeis expected to perform at the highest quality to ensure services to the vulnerable citizens. This is ademanding position that requires maturity and self-discipline. For more information on the Department of Community Based Services, please visit our website at: Responsibilities include but are not limited to:

• Interview clients, in person and/or via phone, to gather information for applications for public assistanceprograms.
• Gathers, completes and reviews required documentation needed..
• Participates in formal and on the job training and observing other staff.
• Track processing deadlines for timely case activity and case hearings.
• Learns to identify resources and appropriate referrals.
• Learns to operate computer terminals and personal computers, prepares and maintains case records.
• Enter case information into the computer.

The ideal candidate will have:

• Experience working with the public.
• Strong verbal and written communication skills.
• Good customer service skills.
• Good time management and organizational skills.
• The ability to work well under pressure.
• A willingness to work as part of a team.

If you are interested in a challenging yet rewarding opportunity to make a positive difference in yourcommunity, we would love to review your application for a Family Support Specialist I with DCBS. The position you are applying for has access to or use of federal tax information (FTI) or meets the statutorydefinition of front-line staff. Therefore, pursuant to IRS Publication 1075 and 900 KAR 1:009 or KRS 194A.062and 900 KAR 1:050, applicants for this position in the Cabinet for Health and Family Services (CHFS) shallsubmit to a fingerprint-based criminal background check by the Department of Kentucky State Police and theFederal Bureau of Investigation. CHFS also participates in E-Verify and will provide the federal government with your Form I-9 information toconfirm that you are authorized to work in U.S. CHFS will only use E-Verify once you have accepted a job offerand completed the Form I-9. For more information on E-Verify, or if you believe that CHFS has violated its E-Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-###-#### or Minimum Requirements EDUCATION:Must complete two years (54 semester hours) from a college or university. EXPERIENCE, TRAINING, OR SKILLS:NONE Substitute EDUCATION for EXPERIENCE:NONE Substitute EXPERIENCE for EDUCATION:Administrative work, clerical office work, work dealing directly with the public, or experience in reviewing, monitoring, determining eligibility for, and/or administering the Supplemental Nutrition Assistance Program, the Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, Child Support, or other public assistance programs will substitute for the required education on a year-for-year basis. SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.):NONE Working Conditions Performs job duties in an office setting and/or visits clients in homes. Probationary Period This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111. If you have questions about this advertisement, please contact Kim Gumm at [email protected] or 270-###-####. An Equal Opportunity Employer M/F/D