Family Resource and Intake Coordinator - New Directions Youth and Family Services : Job Details

Job Title: Family Resource and Intake Coordinator

Department: Therapeutic Foster Care

Position Summary

The Family Resource and Intake Coordinator recruits, trains, and guides therapeutic foster and special needs adoptive parents through the certification process, from initial inquiry to placement. In this role, you will conduct home studies, lead pre-certification and training programs, facilitate matches, and collaborate with community partners to ensure strong, supportive placements. This position plays a vital role in building lasting connections between families and children in need.

Department

New Directions Youth & Family Services' Therapeutic Foster Care program supports children and youth with diverse needs by preparing families to provide safe, nurturing homes and by strengthening foster/adoptive family relationships.

Agency

New Directions Youth & Family Services is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.

Benefits

New Directions takes pride in offering an amazing benefits package to support our employees:

• Medical, dental, and life insurance

• 401k with up to 3% agency match

• 105 hours of paid time off in the first year, plus 13 agency holidays

• Flexible scheduling

• Opportunities for professional development and advancement

  Compensation

$24.12 – $25.34 per hour in the first year, with guaranteed raises.

Hours/Schedule

Full-Time, flexible schedule.

Professional Development Opportunities

We invest in our employees through regular trainings, professional growth opportunities, and access to advancement pathways. Staff maintain certifications including Therapeutic Crisis Intervention (TCI), First Aid/CPR, and Community Safety Training.

Position Specific Duties/Responsibilities

• Develop and execute foster/adoptive parent recruitment and MEPA plans per OCFS guidelines

• Build and maintain relationships with media, community partners, and referral sources

• Conduct information sessions, pre-certification programs, and additional foster/adoptive parent training

• Complete foster home studies and maintain case records

• Enter required data into state systems including Connections and Adoption Album, and submit statistics as needed

• Facilitate family intake, placement matching, and pre-placement visits in collaboration with supervisors and social workers

• Represent the agency at recruitment events, coalitions, and committees

• Provide support and communication to foster parents through lifecycle acknowledgments

• Obtain and carry Family Group Conference cases; support Family Group Conference facilitators as needed

• Attend supervision, mandatory trainings, and team meetings

• Perform other duties as assigned by supervisors or the Program Director

  Knowledge, Skills, and Abilities

• Strong assessment, written, and verbal communication skills

• Knowledge of child welfare regulations and regulatory agencies

• Teaching, presentation, and facilitation skills

• Ability to work effectively with youth, families, and community contacts from diverse backgrounds

• Knowledge of community resources and ability to access specialized services

• Advocacy skills on behalf of youth and families

• Flexibility, adaptability, and ability to function as part of a team

• Proficiency with documentation and data entry in multiple mediums (logbooks, email, computer systems)

• Ability to work independently while being a collaborative team player

  Qualifications

• Bachelor's degree in Social Work or a related Human Services field (required)

• Valid driver's license, adequate auto insurance, and compliance with agency driving policies

• Ability to pass an annual physical per agency health policy (Category 1 classification)

• Compliance with agency safety standards and healthy work environment practices

  Commitment to Diversity, Equity, and Inclusion

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive, and equitable human service organization to apply.