Family Case Manager Supervisor - State of Indiana : Job Details

The Family Case Manager Supervisor directs and supervises a team that provides protective services to children and families. The team delivers social services to maintain children in safe and positive family units or works with the court systems to remove children from their families to place them in protective environments. You will facilitate an integrated learning environment for staff and a culture of respect for children, families, and support persons.

This position is in the Indianapolis North office and will serve Marion County. This position traditionally starts at an annual salary of $59,800 but may be commensurate with education and job experience. Use our Compensation Calculator to view the total compensation package.

Responsibilities include:

• Prioritize work of subordinate supervisors and staff within the department and ensure that deadlines are met.
• Supervise and assign work to subordinate supervisors. Sets standards for work based on federal, state, and judicial system regulations and guidelines. Monitors the flow and quality of work performed. Schedules on call rotation of Family Case Managers 2's.
• Reassign work to maintain equitable work distribution and to cover vacant caseloads.
• Ensure effective monitoring and accountability of staff to meet the best interest of children, specifically for direct reports, and ensure accountability of the direct reports to set similar goals and objectives for the staff they supervise.
• Ensure effective monitoring and accountability of staff to promote and model responsible case planning in connecting families with appropriate resources. Manage employee travel, time reporting, and overtime to ensure maximum efficiency in case management and costs.
• Establish and/or communicate and interpret policy and objectives to staff.
• Effectively trains Family Case Managers and other staff on new programs and developments, as well as provides training to new staff.
• Identify management and organizational problems and provides training and development opportunities to resolve the problems.
• Identify employee training needs and prepares employee training plans.
• Conduct performance appraisals and maintains a fact file for all assigned employees.
• Interview applicants for vacant positions and makes promotional and hiring recommendations to the Local Office Director.
• Review and/or authorize leave requests for Family Case Managers and other staff under their supervision.
• Identify behaviors and/or performance contrary to the vision, mission, and core values of the Department. Recommends, assists, and documents the need for corrective disciplinary action.
• Assist the Director or Division Manager in establishing long-term goals and objectives for the county office or division. Sets and implements goals and objectives within the department, both long and short term.
• Ensure that Family Case Managers and other staff are following the Practice Model, and other policies, regulations, and operating procedures. Ensures that contacts between staff and clients receiving services, as well as between staff and all other involved social service providers and/or the public, are conducted professionally and ethically.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

The ideal candidate in this role should minimally have either:

• A Bachelor's degree in human services (or relevant course study), 1+ years of human services or relevant experience, and 1+ years of experience in a leadership, managerial, or supervisory capacity, or
• An Associate's degree in human services (or relevant course study), 3+ years of human services or relevant experience, and 1+ years of experience in a leadership, managerial, or supervisory capacity, or
• 5+ years of human services or relevant experience and 1+ year of experience in a leadership, managerial, or supervisory capacity.

Related certifications and coursework may be considered for education or experience. The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
• Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].