Factory GM – KKD 899 1st Avenue (Seattle, WA) - WKS Restaurant Group : Job Details

Pay Range: $19.97 – $29.97

Listed wages are based on company-wide ranges. Actual earnings will vary based on factors such as: restaurant brand, experience, education, geography, applicable minimum wage, unit volume(s), hours worked & potential overtime pay.

What's in it for you

• Medical, dental, vision, life, and disability insurance
• 401(k) savings, up to 4% match
• Monthly bonus
• Paid time off
• Free meals and uniforms
• Discounts on travel, entertainment, electronics, and more
• Access to licensed counselors and legal guidance through the assistance program

Overview of Position:

A Factory Store General Manager is responsible for overall daily operations which includes overseeing all aspects of production, sales, facilities management, ordering, processing and human resources. Essential functions are “Creating Magic Moments” for our guests while driving sales with a detailed plan to grow the business and managing costs. Additionally, the Factory Store General Manager is responsible for producing product and managing a larger staff to accommodate the needs of tunnel oven stores in addition to the front retail location. The Factory Store General Manager is responsible for having a thorough understanding of production and maintaining a high level of quality products, managing proper production orders to ensure adequate product levels to prevent outages, minimize waste, control food cost, maintain high food quality standards in both the Factory Store as well as the Tunnel Oven store(s) they support.

Principal Duties and Responsibilities:

Guest Service

• Ensuring all products meet Krispy Kreme quality standards and guarantee customer satisfaction
• Serving as a role model for customer-first behaviors according to company standards
• Building a team of customer-focused employees through coaching and performance management
• Handling difficult customer situations professionally
• Responding to customer inquiries on a timely basis
• Conducting store tours
• Answering telephone in a timely manner and utilizing Krispy Kreme greeting procedures
• Creating an appropriate atmosphere including lighting, music and temperature levels

Supervisory

• Supervising store operations
• Reviewing Krispy Kreme Audits and Mystery shops and making appropriate adjustments
• Ensuring all of the store's physical property is in good condition
• Conducting or delegating opening and closing responsibilities
• Reviewing information and communicating daily in Management log book

Sales

• Directing and managing store sales efforts, which may include Hot Light times, store operating hours, retail sales, fundraising and suggestive selling
• Achieving business plan objectives and profitability according to store operating plan and established financial goals

Production

• Understanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performance
• Making timely and accurate production calls to prevent outages and minimize waste
• Reviewing Fundraising orders and Tunnel Store orders daily
• Researching current industry trends, seasonal events, weather concerns and effecting changes accordingly
• Understanding the production process and maintaining a schedule that guarantees high quality and output
• Implementing store quality control procedures
• Inspecting, troubleshooting, and assessing any production or equipment problems

Safety and Sanitation

• Demonstrating safety consciousness and promoting store safety
• Completing safety certification on walkie stackie or forklift equipment
• Maintaining a high level of store sanitation and cleanliness

Personnel

• Ensuring proper food storage according to standard operating procedure and adhering to sanitation guidelines
• Directing and developing employees including recruiting, interviewing, hiring, training, scheduling, safety education, supervising, dispute resolution and firing
• Building a team of customer-focused employees that foster teamwork
• Communicating to store employees and enforcing all store policies, standards, and practices
• Scheduling and conducting performance reviews with employees

Accounting

• Ensuring maximum profitability and sales growth in all store functions
• Managing income and expense budgets, including accounts payable/receivable, profit and loss
• Completing required corporate reporting documentation, both financial and operational
• Managing company resources responsibly including inventory control
• Protecting company assets
• Maintaining a resourceful budget and controlling all costs and expenses
• Managing financial duties such as deposits, collecting accounts receivable and properly documenting all transactions

Leadership

• Communicating and modeling company standards and policies
• Implementing efficiently and effectively directives from store, corporate, and divisional management
• Developing and maintaining store organization to promote efficient operations
• Meeting daily with managers and/or shift supervisors to coordinate and ensure production standards and schedules
• Identifying and communicating inventory and/or equipment needs to other members of management team

Essential skills and Experience:

• High school or GED required
• Complete Krispy Kreme GM Development course
• Must perform all related competencies outlined in the Krispy Kreme Shift Management & Store Management Training Workbooks
• Experience with sales, management, production, and customer service
• Strong communication, organizational, and leadership skills
• Pleasant disposition, sociable, accommodating nature, and enthusiasm
• Self-motivation, creativity, and adaptability
• Maintain a well-manicured appearance and persona that reflects the established image of the store
• Comply with company dress code
• Work a variable and flexible schedule which may include nights, weekends, and holidays
• Meet personal schedule requirements punctually
• Basic computer, telephone, and fax knowledge
• Must be at least 21 years of age
• Must meet Krispy Kreme driving standards (three year clean driving)
• Pass a pre-employment drug screen and criminal background check

Nonessential skills and Experience:

• Post Secondary Education strongly preferred

Physical Demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity

• Bending
• Stooping
• Grasping
• Filing Documents
• Climbing
• Walking
• Carrying Writing
• Driving
• Pushing/Pulling
• Using telephone and fax machines
• Lifting
• Twisting Sitting
• Sweeping
• Communicating with customers and co-workers

Physical Requirements

• Lifting up to 75 pounds occasionally
• Physical activity is sporadic
• Involves periodic travel
• Work in and near moving equipment and mechanical parts
• Perform duties in an environment that can be quite loud at times
• May not work under the influence of alcohol or any mind/mood altering substances

• Must be able to meet requirements for a driver's license.

Working Conditions:

• The worker is subject to inside and outside environmental conditions.