Facility Systems Support Associate - First National of Nebraska : Job Details

At FNBO, our employees are the heart of our storyand we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

This role provides part-time support for the facility systems team, focusing on user assistance and training, data entry, drawing updates, and reporting. This role helps maintain accurate facility data, generates standard reports, and helps users navigate system tools. Work is performed with the guidance of senior team members in a collaborative, growth-oriented environment.

Key Accountabilities:

1. System Support & User Assistance: Support users of facility systems by providing basic technical help, maintaining data accuracy, and assisting with user training. Work is guided by senior team members and follows established procedures.

Provide basic technical support for users of assigned systems and applications, including user access and troubleshooting

Contribute ideas to project planning discussions and assist with projects under the direction of senior team members or management

Coordinate and deliver training on system usage and updates, including the creation of training documentation to support staff learning

Maintain occupancy data in Archibus and communicate directly with staff about changes when needed

Assist with testing for system upgrades and enhancements

2. Facilities Data & Drawing Support: Assist with facility drawing updates and data entry using AutoCAD, Revit, and Archibus. Ensure updates follow FNBO standards and are reviewed by a senior staff member.

Perform routine facility drawing updates using AutoCAD and Revit

Follow FNBO standards for drawing integration, room numbering, and space polylining

Update facility data in Archibus as directed

Check for Autodesk software updates and coordinate with IT for installation

3. Reporting & Documentation Support: Support documentation and report development to enhance data accessibility and performance tracking under supervision.

Maintain and update reports using existing report structures and data elements

Assist in creating ad hoc reports with guidance from senior team members

Support report scheduling and distribution using SAP BusinessObjects BI 4.3

Maintain and update procedural documentation to ensure accuracy

4. Compliance & Professional Conduct: Understand and comply with bank policy, laws, and regulations, as applicable to job duties. Follow internal policies and procedures, complete required training, and maintain professional behavior in all interactions.

Complete compliance training and adhere to internal procedures and controls, as required

Report any known violations of compliance policy, laws, or regulations

Complete special projects assigned within allotted time frames

Be accountable for continuous best efforts to complete the job assigned

Be proactive and respectful in all relationships and exercise a willingness to be a resource to colleagues

Practice FNBO values and support goals and strategic plans

Required:

1+ years of experience in technical support, data entry, or training

Experience using Microsoft Office 365 tools (e.g., Outlook, Excel, Teams)

Ability to provide technical support and assist users in resolving application issues

Strong attention to detail, organizational skills, and customer service orientation

Strong communication skills with the ability to deliver training to large groups and create user-friendly documentation

Demonstrated ability to work collaboratively within a team

Desired:

Bachelor's degree in Business, Information Management, Architecture, or a related field

Familiarity with facility management systems or practices

Experience with Archibus, SAP BusinessObjects, AutoCAD, and/or Revit

Ability to write basic SQL queries

Ability to leverage AI tools and utilize prompting techniques to enhance problem-solving and streamline project workflows

Compensation range (base pay): $46,679.00-$77,020.00

This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here.

For additional information regarding compensation and benefits, e-mail FNBO at [email protected]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20251324

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selvesno matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.