Experience Specialist/Receptionist - Family Medicine - Eagle Grove - UnityPoint Health : Job Details

Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office. Answer their questions and provide non-medical information and/or direct to appropriate person or department. Answer telephone calls in a clear, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party. Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure. Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit. Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits. Work independently and responsible for timely completion of assigned functions. Maintain regular and consistent attendance at work. Perform other duties as requested ...Receptionist, Specialist, Medicine, Family, Experience, Healthcare