Executive Support Technician Menlo Park, CA • Enterprise Engineering • IT Menlo Park, CA Enterp[...] - Meta : Job Details

The Executive Support Technician plays a critical role in delivering proven technical and operational support to Meta's VP and C-Suite executives. This role requires a versatile professional adept at implementing and managing complex technical environments, driving projects to enhance executive support operations, and collaborating effectively across teams to ensure seamless service delivery.A key responsibility is providing top-class solutions tailored to the unique needs of the executive population, ensuring seamless and efficient support that enables executives to focus on their strategic priorities. They thrive in a deadline-focused environment, consistently demonstrating reliability and a commitment to maintaining smooth operations for the executive team while upholding the highest standards of confidentiality and security.

Provide high-quality technical and operational support to Meta's Vice President, C-suite executives, and the Board of Directors

Proactively identify, plan, and execute projects aimed at enhancing executive support operations and improving customer experience and productivity

Work on tooling and automation projects that benefit executive customers and the rest of the Enterprise Engineering organization

Manage escalations efficiently through collaboration with cross-functional partners to resolve complex issues

Contribute to the creation, updating, and maintenance of various types of documentation related to executive support operations

Collaborate with cross-functional teams to ensure seamless technical operations for high profile executive meetings and events

Travel globally up to 20% of the year to support various executive events and residences

Participate in a on-call rotation, requiring flexibility and availability to provide 24/7 support availability for executives worldwide

Minimum Qualifications

Bachelor's Degree and 2+ years of IT support experience or 5+ years of equivalent industry experience

2 years Executive Support Experience

Demonstrated effective communication skills, with solid interpersonal skills to establish relationships with executive-level employees and collaborate efficiently with cross-functional teams

Experience supporting a variety of hardware platforms and operating systems, including Windows and macOS environments, with familiarity across multiple device types

Self-directed and proactive problem solver with effective prioritization skills, capable of assessing incident severity across different systems, anticipating issues, and implementing mitigation solutions

Experience troubleshooting enterprise network services (DNS, DHCP, certificate-based authentication) and resolving access issues using system administration tools such as Active Directory, Microsoft Exchange, Outlook Web Access, Google Workspace, and Office 365

Preferred Qualifications

Skill in influencing and aligning cross-functional teams and stakeholders to drive continuous improvement in support processes and service delivery for the executive population

Demonstrated advanced technical support expertise across broad hardware platforms and operating systems (including Windows and macOS), with proven troubleshooting skills and the capacity to quickly learn and adapt to new technologies

Proven understanding and experience with enterprise collaboration tools, SaaS applications (e.g., Google Workspace, Microsoft Office 365), and audio/video conferencing hardware and software to ensure seamless executive workflows, productivity, and virtual meeting experiences

Prior experience with VR/AR/MR hardware, preferably Meta's product suite

Proficiency in scripting or automation (e.g., PowerShell, Python) to enhance executive support operations and tooling

Thorough understanding of supporting and troubleshooting enterprise networks (wired and wireless connectivity, security protocols) and experience with device management solutions (e.g., Apple DEP, Google ZeroTouch) in a corporate environment

Demonstrated expertise in managing technical support for high-profile global events and residential systems, including comprehensive project management skills for planning, coordination, real-time incident management, and cross-functional collaboration to ensure seamless operations

Proven organizational and time management skills, enabling effective prioritization, management of multiple deadlines, and sustained productivity in high-pressure environments

Demonstrated expertise in crisis management, coupled with the skill to analyze trends and data to inform decision-making, anticipate future challenges, and proactively plan resource and mitigation strategies to resolve complex issues and ensure business continuity

Proven capacity to monitor, analyze, and maintain key service KPIs, proactively identifying gaps and implementing strategies for continuous improvement and operational efficiency, including a solid understanding of asset management lifecycle and procurement processes

For those who live in or expect to work from California if hired for this position, please click here for additional information.

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

$47.12/hour to $142,000/year + bonus + equity + benefitsIndividual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here .

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .

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Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here .

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .