Executive IT Support – Manager - General Motors : Job Details

The Role: We are seeking a Manager, Executive IT Support to lead our high-impact team dedicated to supporting GM's most senior executives. This role requires a strong balance of technical depth, people leadership, and executive presence. As a leader of this function, you will ensure flawless execution, and inspire a culture of urgency, discretion, and world-class service delivery.

• Team Management & Development

  • Lead, coach, and grow a team of highly skilled Executive Support Analysts and Technicians.

  • Foster a culture of proactive problem-solving, technical excellence, and customer obsession.

  • Ensure workforce planning, career development, and succession readiness within the team.

• Executive Partnership

  • Act as the primary IT liaison for GM's west coast senior leaders and their admins, building trust through reliability, responsiveness, and discretion.

  • Anticipate and resolve high-impact issues, ensuring minimal disruption to executive productivity.

  • Partner with IT leadership and cross-functional teams (Client Engineering, Network, Security, etc.) to deliver seamless end-to-end experiences.

• Operational Excellence

  • Oversee complex incident management, root-cause analysis, and long-term remediation for executive-level IT issues.

  • Own escalations and ensure 24/7 coverage models meet expectations of global executive travel and business operations.

  • Drive adoption of best practices, automation, and standardization to scale services effectively.

• Bachelor's degree in Information Technology, Computer Science, or related field.

• 5+ years in IT support, including global leadership experience

• Demonstrated success leading customer-facing IT functions, preferably in executive or VIP support contexts.

• Exceptional communication, executive presence, and absolute discretion when handling sensitive matters.

• Strong technical background in modern end-user computing, collaboration tools, and incident management.

• A balance of technical credibility and leadership influence. You can coach engineers while engaging confidently with executives.

• A bias for action. You're able to execute quickly without sacrificing quality.

• A passion for building high-performing teams and scalable processes.