Executive Director of Student Financial Aid - Ashland University Bookstore : Job Details

Executive Director of Student Financial Aid

Position Title Executive Director of Student Financial Aid

Job Description

The Executive Director serves as the chief administrator for the Office of Student Financial Aid and administers all student financial aid programs consisting of institutional, donor, federal, state, and local funds. The Executive Director sets the vision for the department and develops, oversees and leverages financial aid strategies to support and achieve the University's strategic enrollment plan for its undergraduate and graduate programs.

The Executive Director is one of three key leaders that supervises the financial aid team, evaluates and approves requests for all student financial aid programs, establishes procedures for and keeps records on transactions with students, ensures effective and efficient use of automated financial aid management systems including artificial intelligence, supervises the preparation of all required and ad hoc reports and surveys and ensures that the University's use of funds is in compliance with University policies and applicable state and federal regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Key participant in the accomplishment of enrollment management objectives of the University by recommending data-driven student financial aid strategies within the framework of federal and state regulations, donor funded student scholarships, and institutional funds that are consistent with those objectives and by administering financial aid and scholarships that supports student recruitment, retention, and success.
• Ensure that the University has exception-free compliance audits and program reviews by remaining current on all federal and state laws and regulations that pertain to the programs administered by the office, implementing and/or modifying office procedures to comply with those laws and regulations, making certain that all required reports are prepared accurately and in a timely manner.
• Maintain compliance with NCAA regulations as it relates to student financial aid.
• Ensure that the student financial aid information system (Ellucian Colleague Financial Aid SaaS modules) and other technology and systems (Slate, Othot, FrontRush, etc.) are used efficiently and effectively.
• Works closely and serves as liaison between the Student Financial Aid office personnel, Athletics, the Business Office, Admissions, Registrar, Student Affairs, and Information Technology Departments.
• Create and maintain a high quality and high functioning customer service office and culture that serves students, parents and guardians, high school and higher education counselors, and University employees.
• Manages the Student Financial Aid Office operating and capital budget.
• Provide leadership in maintaining quality staff through recruitment and development that creates a positive culture for employee growth and satisfaction and meets the needs of the University.
• Develop metrics and key performance indicators and performs data analysis as required to monitor performance, identify issues and resolve discrepancies.

Required Qualifications

• Bachelor of Science or Arts from and accredited college or university.
• Five (5) to seven (7) years experience in student financial aid.
• Proficient with the Microsoft Office Suite software.
• Thorough knowledge of student financial aid state and federal rules and regulations.
• Knowledge or ability to learn applicable rules and regulations for administering student financial aid for a NCAA Division II athletic programs.
• Excellent verbal and written communication, analytical, problem-solving, critical thinking and interpersonal skills.
• Effective organization and planning.

Preferred Qualifications

• Master of Business Administration, Accounting, Organizational Leadership or related fields.
• Knowledge of the Ellucian Colleague system.
• Experience with a highly automated student financial aid management system.

Physical Demands

• This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
• This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. The University offers employees the opportunity for Remote and Flexible Work Schedules as approved by their supervisor. From time to time working hours may be modified and exceed the standard work week. The position may require occasional travel.
• This position description is intended to be a general overview of major responsibilities, duties and qualifications necessary to perform the job. Other responsibilities and duties may be assigned by the supervisor. The position description should be revised in the event there are substantial changes in the work to be done/or the qualifications deemed necessary to perform the job.

Anticipated Start Date of New Hire

Anticipated Start Date of New Hire 09/15/2025

Anticipated Number of Hours Working per Week

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

Resume

Cover Letter

References

Optional Documents

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