EXECUTIVE DIRECTOR, FINANCIAL REVIEW & CLAIMS MANAGEMENT - NYC JOBS : Job Details

Administrative Staff Analyst

Applicants must be permanent in the Administrative Staff Analyst Civil Service Title or be permanent in a comparable title eligible for 6.1.9 Title Change. The Department of Social Services Accountability Office (DSS-AO) is responsible for supporting the integrity of social services programs administered by the New York City Human Resources Administration (HRA), Department of Social Services (DSS) and Department of Homeless Services (DHS). DSS-AO maintains the operation of the Office of Audit and Quality Assurance (OAQA), Office of Compliance & Support (OAS), Investigation, Revenue and Enforcement Administration (IREA), Office of Data Security Management (ODSM) and the Vendor Monitoring Office (VMO). The Office of Revenue is recruiting for (1) Admin Staff Analyst NM III to function as a(n) Executive Director, Financial Review & Claims Processing who will:

• Manage, plan and develop the operational activities of DFRP, ICP and SNAP-CR Directors as they administer their specific program areas which are responsible for initiating adverse actions on cash assistance cases due to information obtained via computer matches, sanctioning individuals who fail to cooperate with child support requirements, seek reimbursement of interim cash assistance paid to participants who then receive supplemental security income (SSI) payments, and evaluate & develop all potential overpayments.
• Provide and maintain intra/inter departmental communications and liaison between various agencies/departments such as DART, MAP, OCSS, OLA, OTDA, NYS Dept. of Health, DARB, MIS, AO-Systems, BFI, ACS, Dept. of Correction, Fair Hearing, Food and Nutrition Services (FNS) and other outside agencies, organizations and committees.
• Identify program needs, potential at-risk situations or new techniques to maximize recovery efforts and spearhead the implementation of newly developed or revised computer programs, system enhancements and new procedure or guidelines as administrative, operational or policy changes require.
• Direct and oversee the implementation of administrative and legislative directives, policies and procedures issued from the Mayor's Office, DSS/HRA, or the Chief Accountability Officer as they relate to the mission and methodology of DFRP, ICP and SNAP-CR.
• Establish criteria and high-quality standards, policies and procedures that comply with current federal, state and city laws/statutes, rules and regulations.
• Communicate the status of ongoing projects, completion results, and the amounts of all monies recovered and saved through successful interventions to the Assistant Deputy Commissioner of the Revenue Division.
• Meet with upper management to discuss ongoing activities and progress as they relate to the Office of Revenue's mission. Provide narrative and statistical reports and presentations that communicate all current and future projects. Recommend changes in administrative policy and procedures for a more efficient and productive division.

Location: 375 Pearl Street, New York N Y Hours: Monday to Friday: 9 am to 5 pm

Minimum Qualifications

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or 2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in 1 above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in 1 above.

Preferred Skills

Ability to critically assess operational issues, use evaluation techniques and conduct research to develop effective corrective actions and policies designed to improve performance & operational efficiency. Excellent supervisory and technical skills to plan and monitor projects undertaken by assigned staff. Strong analytical and decision-making abilities. Excellent verbal and written communication skills. Knowledge of applicable federal, state and city laws, regulations, policies and procedures. Working knowledge of HRA/DSS systems such as DARB, HRA One Viewer, WMS, Lexis-Nexis, POS, SOLQ, FHIS, CAMS, PAM, ICP Web, DFRP Tracking, IRIS, FHEMS.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.