Exec/VIP Support Officer (Executive Support) Manhattan, New York, North America - CareerBuilder : Job Details

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.VIP 2nd Line IT Technical Support Engineer (Executive & Director Level Support/Win10/O365/VOIP/AV) is urgently required by our Global IT Services Company for an initial 6 months rolling contract.Roles and Responsibilities:Providing technical on-site, face to face VIP IT support, working on a Tech Bar, within a BAU environment, including installation, troubleshooting, problem resolution and maintenance.The role itself encompasses managing Tech Deck, fault calls, service requests and planned changes, VOIP telephony support, High level AV support, VIP Support, Smart-Hands support and manning the Tech Bar.Experience of supporting as many of the following as possible: Windows 7 & 10, MS Office 2010/2013/2016/365, Skype for Business, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair.Must have extensive VIP & Executives level support experience.Responding to customer questions regarding operation and malfunctions.Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.Proven track record of problem ownership & resolutions, as well as working with product authority, external vendor support teams/third parties.Must have a broad background in hardware support for both laptops & mobile phones (iOS/Android).BAU, face to face IT hardware & software support experience.Provides end to end user support, advice and guidance around Document recovery, Emails & Personal Folder recovery, Data management, Mobile Managed Provisioning / User Support.Responds to customer questions regarding operation and malfunctions.Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.IT Skills andExperienceDesired Experience:VIP IT support, working on a Tech Bar, within a BAU environmentWindows 7 & 10, MS Office 2010/2013/2016/365Performing Hardware Software Installation ( understanding of deployment tools like SCCM)Printer supportGood knowledge of MS Office tools installation & troubleshootingExcellent customer service and people skillsField experience supporting a variety of technologies and servicesAdvanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systemsAbility to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressureWorks within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.IT QualificationsAt least two of the following:PC/Laptop OEM Maintenance CertificationCompTIA A+ CertificationMicrosoft Certified IT Professional (MCITP) certification in the desktop areaMicrosoft Office Specialist (MOS) CertificationExperience in a similar role3-5 years of relevant experience.What next?If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [email protected]#J-18808-Ljbffr