Event Services Director - Hyatt Hotels Corporation : Job Details

I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life.

Effectively and proactively monitors the daily functions of the Banquet and Events Set-up Departments. This includes providing support and guidance to the banquet team, and Events Set-up team. This also includes working and communicating closely with all hotel departments and to ensure a successful and effective event resulting in a positive guest experience.

The Event Services Director Responsibilities may include:

Supports and Manages the Banquet and Events Set-up Departments while working closely with the Director of Events and other hotel departments.

Supervise, Empower, Lead, Coach and Motivate the Banquet and Events Set-up teams including captains, food servers, managers, and supervisors towards achieving exceptional guest service results and complete associate engagement.

Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys.

Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications

Responsible for proactively reviewing staffing and equipment needs

Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, and Events

Responsible for maintaining a high energy, positive, professional appearance

Responsible for short- and long-term banquet functions in the front and back of the house

Creates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement.

Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions

Performing daily walk-throughs in the Banquet and Events Set-up departments and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards

Ability to develop ideas for special events and holiday functions

**The position responsibilities outlined above are in no way to be construed as all encompassing.Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

The annual salary for this role is $87,000-$104,000.

Qualifications

Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule

A true desire to understand and anticipate the needs of others in a fast-paced environment

Refined verbal and written communication skills

Must be proficient in general computer knowledge

Candidates should be extremely creative, innovative, detail oriented and organized

Hotel experience and a thorough understanding of all levels of banquet service

Previous experience as a Banquets Manager/Assistant,Event Services (Banquet) Captain orEvent Services Supervisor preferred

Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service

Demonstrates ability to effectively interact with people of cultural, disability, and ethnic backgrounds

Works with Events team to build long-term, value-based customer relationships that enable achievement of hotel Event sales objectives

Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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