Event Monitoring Engineer - nTech Workforce : Job Details

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Division Manager, Talent Acquisition at nTech Workforce

Terms of Employment

• W2 Contract-to-Hire, 12 months
• This position is remote.
• Candidates must reside in Maryland, Washington, DC, Virginia, West Virginia, Pennsylvania, Delaware, New Jersey, New York, North Carolina, Florida, or Texas.

Overview

Our client is seeking an Event Monitoring Engineer / Tech Lead to support the First-to-Know capability of their Technical Operations Center (TOC) and serve as the centralized focal point for observability and event management. This role involves monitoring the performance and capacity of enterprise-wide systems, applications, and critical business processes using various tools to identify hardware, software, and environmental anomalies. The successful candidate will proactively seek process improvements, ensure events are meaningful and actionable, identify inefficiencies, and document new processes as they evolve. Proficiency in scripting and coding is a significant benefit to the team. This role requires shift work, including weekdays and weekends, and will eventually support a 24/7 operation, requiring flexibility in covering shifts outside of normal hours.

Responsibilities

• Provide eyes-on-glass monitoring using Dynatrace and other monitoring tools.
• Support a 24x7 system monitoring service to proactively identify and assess problems.
• Provide oversight, coordination, and visibility for critical business processes.
• Perform system health checks, some manual some automated.
• Identify, investigate, verify, report, communicate, and escalate critical events.
• Review device logs documentation and analysis where applicable.
• Develop runbooks and manage documentation for repeatable processes (Lifecycle Management).
• Follow basic triage steps, monitor production systems, and assure their high availability.
• Facilitate and coordinate the necessary IT response to system problems.
• Continuously analyze events and eliminate noise, and non-actionable event trends (Continual Service Improvement).
• Provide event management support to service owners and IT managers.
• Author reports, trends and anomalies for KPI (Key Performance Indicators) for Event Management and Monitoring.
• Communicate to stakeholders; support and facilitate open communication between all stakeholders.

Required Skills & Experience

• Associate of Arts/Associate of Science and 3+ years of experience or equivalent combination such as bachelor's degree and 2+ years' experience or no degree and at least 3 years in a NOC/TOC, Command Center roles.
• 3+ years IT experience and understanding of performance monitoring tools.
• 3+ years Dynatrace monitoring experience.
• 2+ years operating in a command center in an Incident Management, or Event Monitoring/Event Management role.
• Ability to assess monitoring events and respond or escalate accordingly.
• Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies, server virtualization, enterprise storage area network (SAN) and backup, and database technologies.
• Strong analytical skills and able to collate and interpret data from various sources.
• Strong communicator, both verbal and written, with a natural aptitude for collaboration.

Preferred Skills & Experience

• 3+ years' experience working with Splunk, SCOM, SolarWinds or other performance monitoring tools.
• Process engineering or process management experience.
• Experience working in a ServiceNow environment.
• Experience with Jira, and project management frameworks like Agile Scrum.
• Experience with scripting languages like PowerShell, Ruby, Perl, etc.
• Experience reporting against and managing Service Level Agreements (SLAs).

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeContract

Job function

• Job functionInformation Technology
• IndustriesHospitals and Health Care

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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