Evening Front Desk Agent - Boyne Resorts : Job Details

Register, process, and greet guests and owners promptly. Promptly notify housekeeping of all checkouts, late checkouts, and early check-ins. Arrange fulfillment of guest services by working with Bell Services, Housekeeping, and Reservations. Verify all information on reservations at check-in: name, address, method of payment, check out date and time, etc., ensuring that all guests establish credit upon check-in. Know all cash handling procedures. Possesses a thorough knowledge of credit and traveler's check cash handling procedures and adheres to them. Develop a thorough knowledge of room rates, types, and locations. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Be knowledgeable of group function sheets (i.e., where the function is being held, times, meals being offered, etc.). Demonstrate a working knowledge of all services offered at the resort and within the local community. Answer telephones p...Front Desk, Agent, Reservations, Office Manager, Hotel