ETSB Data Analyst - County of DuPage : Job Details

Salary : $68,000.00 - $75,000.00 Annually Location : Wheaton, IL Job Type: Full-time Job Number: 25-00092 Department: Emergency Telephone System Board Opening Date: 08/01/2025 Closing Date: 8/14/2025 5:00 PM Central Hours: Monday - Friday 8:00 a.m. to 4:30 p.m. to include weekends and evenings as needed. This position is in an on-call schedule with three other technicians that rotates monthly. POSITION SUMMARY We are pleased to offer the opportunity to work as a Data Analyst with our Emergency Telephone Systems Board (ETSB). This position supports the 9-1-1 System which serves approximately 1 million residents, and works closely with member agency IT staff to implement the technological objectives of the ETSB. This position is eligible for our complete benefit package including medical, dental and vision insurance, flexible spending accounts, life insurance, pension, deferred compensation plan, tuition reimbursement, pre-paid legal and credit union. As a team member at DuPage County, you will also have access to time off with pay on Designated Holidays or holiday pay if required to work, Vacation time, Sick time and Paid Leave. To learn more about the cost and coverage of the benefits plan, visit For detailed information on paid time off, visit , Section 5 DuPage County is an Equal Opportunity Employer RESPONSIBILITIES RESPONSIBILITIES INCLUDE:

• Fields incoming technical help requests from end users, determines next level of support, troubleshoots issues (and service request fulfillment through various modes of communication (i.e. phone, email, mobile text, etc.)
• Maintains help desk database and website, responds to user inquiries regarding the status of incident/work order tickets and performs follow up communications until resolution or completion of request
• Records and documents the details of the issue of service requests
• Provides 9-1-1 systems troubleshooting
• Provides assistance to officers and firefighters in resolving technological issues by troubleshooting back-end systems, as needed, and ensuring systems are up-to-date
• Assess mobile network activity
• Follows department standards, processes and procedures on ongoing issues and escalation with outside vendors
• Performs basic system configuration changes, and password resets
• Identifies data inconsistencies and conflicts in address data sets
• Reviews logs files and escalate support tickets if required
• Safeguards security of equipment and data files
• Participates in the activities associated with a variety of departmental projects

REQUIREMENTS INCLUDE Requirements for this position include the following experience or equivalent combination of training and experience:

• Completion of a High School Diploma or GED equivalent
• Three (3) years of experience in an IT Help Desk Operations environment supporting a variety of hardware, software and application installations

A pre-employment background check is required.Physical Requirements and Work Environment PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions. DuPage County offers a complete benefit package to full-time employees including medical insurance, dental insurance, vision, flexible spending accounts, life insurance, pension, holidays, vacation, sick leave, deferred compensation plan, tuition reimbursement, pre-paid legal and credit union. Limited benefits are also offered for eligible part-time positions. To learn more details, visit our 01 What is your highest completed level of education?

• Master's Degree from an Accredited Institution
• Bachelor's Degree from an Accredited Institution
• Associate's Degree from an Accredited Institution
• Some College level courses but no degree awarded from an Accredited Institution
• High school Diploma or GED
• None of the above

02 If you possess a degree, in what field/ major is the degree? (If no degree, answer with N/A) 03 How many years of experience in IT Help Desk Operations environment supporting a variety of hardware, software and applications installations do you have?

• 6 or more years of experience
• 3 to 5 years of experience
• 1 to 2 years of experience
• Less than 1 year of experience
• None of the above

04 Are you able to perform the following, with or without an accommodation?Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

• Yes
• No

05 Are you available to participate in a 24 hour on-call rotation with three other technicians that rotate monthly?

• Yes
• No

Required Question