Escalations Solutions Support (ESS) Workgroup - Technical Specialist I - Konica Minolta Business Solutions : Job Details

The Escalations Solutions Support (ESS) Workgroup / Technical Specialist I will provide troubleshooting and diagnostic assistance to all KMBS support channels. Additionally, support will be provided to the Product Planning Team and the Customer Engagement Center. The Specialist will work with software application programs to resolve workflow issues within a customers document management environment.

The ESS Workgroup / Technical Specialist I will obtain training on all applicable Konica Minolta office products. Direct assistance will be provided to SSD, Customer Support Center (CSC) and District Service Manager (DSM) team members. The Specialist will work with Quality Systems Support to author applicable technical bulletins.

• Obtain training on all current Konica Minolta products
• Provide support to the Marketing team and the Customer Engagement Center
• Assist in product launch/pioneer meetings
• Be a mod meeting captain for the product(s) for which you are considered to be a SME
• Provide system integration support and diagnostic assistance to all KMBS channels using network knowledge and Konica Minolta systems knowledge. This includes main body configuration support
• Effectively work with sales and marketing channels to provide pre and post-sales support including proof of concept testing
• Interface with software/ application/ programmers for resolution of print issues
• Provide assistance to Customer Support Center (CSC) specialists
• Assist Quality & Systems Support (QSS) in the authoring / creation of technical bulletins

• Associates degree or technical certification required
• 5+ years of industry experience in multifunctional device or software support
• Familiarity with Windows and MAC OS - Competency in installing printer drives, firmware and related software on user devices and office networks
• Strong understanding of mechanical assemblies, gears, rollers and other hardware components common in copiers and related office equipment
• Superior verbal and written communication and presentation skills
• Familiarity with circuits, wiring, fuses, sensors, motors and printed circuit boards - ability to read and interpret technical schematics, blueprints and wiring diagrams
• Strong working knowledge of industry, KM Products (a plus), services and solutions offerings
• Working knowledge of Adobe CS, and Acrobat skills
• Ability to interpret and condense complex information into a concise summary for audience members with varied degrees of technical acumen
• Able to relate to both technical and sales audiences in a professional, personable and persuasive manner
• Ability to work independently and in a team environment
• High degree of self-motivation to succeed and effectively manage multiple tasks
• Strong organizational and follow-up skills
• Travel 25%

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minoltas 20th anniversary in production print, for which it celebrates 20 Years of Excellence, Innovation and Impact, and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minoltas bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 Americas Best Large Employers list, included on CRNs MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligences BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions daffaires Konica Minolta (Canada) Lte. est un employeur d'opportunit gale.