ERP Support and Training - ZipRecruiter : Job Details

Overview

Now is the best time to join Johnstone Supply. As a member of the Technology team, the ERP Training and Support is responsible for managing and implementing various Technology team projects. The position is a key driver and team member leading ERP projects, implementations, and support. The role works with various functional areas to ensure proper processes are developed, implemented, and trained throughout the company. Acts as an internal business consultant for the ERP system and other programs as assigned. This position impacts major projects and focuses on business application development to ensure continuous process improvement in all areas. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you.

Responsibilities

• Leads ERP projects as assigned including acquisition related transitions and implementations. This initially includes but is not limited to conversion of assigned branch systems to company systems such as Solar Eclipse and for the advanced technology implementations (such as shipping software, credit card processing, eCommerce applications, delivery applications, BI tools, etc.).
• Provides application training and support to assigned areas or locations.
• Develops application SOPs and other related tools to ensure ease and efficiency of use by end users.
• Utilizing a variety of tools including video, cataloging, remote and in person training formats develops and conducts training on ERP and other applications.
• Responsible for management of ERP System related projects as assigned.
• Provides user support on all assigned programs and applications including Eclipse.
• Participates in planning, implementation, monitoring and maintenance of the ERP system. May provide similar support on other programs or systems as assigned.
• Works cross functionally to support the utilization of Electronic Commerce initiatives (Web Commerce, Mobile Apps, Business to Business integration), Business Intelligence (BI) systems, as well as Customer Relationship Management (CRM) applications.
• Supports, complies with, and maintains documentation and procedures. Provide recommendations as appropriate including to enhance technical capabilities of systems and increase efficiencies.
• Performs all other duties as assigned.

Position requirements

• Specialized training in Eclipse software applications required that includes order entry (sales), purchasing, order fulfillment (picking & shipping), receiving, customer returns (warrantee), purchasing, branch transfers, inventory control, and general ledger (controlling).
• Bachelor's degree in business, information technology or related field required; may substitute experience on a year for year basis.
• Three or more years' experience with Eclipse required with a thorough understanding of SOP's in a wholesale distribution company.
• Position requires up to 25% business travel, including local, state, and trips, by air or vehicle.
• Must have excellent interpersonal skills and be a team player with the ability to motivate behavior and cooperation.
• Strong leadership skills, excellent written and oral communication skills, strong analytical and problem-solving skills, skilled in re-engineering operations for the purpose of gaining the productivity and efficiencies from use of the Eclipse System.
• Must have strong analytical skills, be proficient in project planning, and must be fluent in PC/Windows skills (Microsoft Office software applications).
• Ability to communicate proficiently in English in both verbal and written formats.
• Ability to work with a high level of confidentiality and sensitive information.

Culture and benefits

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and respond quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

Compensation and benefits

• We offer a competitive wage, health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care.
• Paid Time Off (PTO) – 3 weeks for individual contributors and 4 weeks for leaders
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
• Holiday pay – 7.5 holidays per year
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and long-term disability
• Voluntary short-term, accident and critical illness insurance
• 24/7 telehealth options, and Parental Time Off
• Flexible spending accounts (FSA)
• $100 wellness reward for completing annual health check-up
• Employee Assistance Program (EAP) for you and your family
• Coverage for chiropractic, acupuncture, and massage therapy services
• Tuition reimbursement, up to $5,250 per year
• Employee referral program – earn up to $4,000 per year
• Employee service milestone recognition
• Employee discounts on products and retail discounts
• Incentive plans for employees
• Bi-weekly pay days on every other Friday
• Opportunity to apply for the John M Shank Memorial Scholarship Fund

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement and investment in our people is matched by our commitment to superior customer experience.

Johnstone Supply is North America's leading wholesale distributor of HVACR equipment, parts, and supplies. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

EOE & E-Verify Participating Employer.