Epic Support Analyst SR - NYC Health + Hospitals : Job Details

Overview

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the citys five boroughs. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

9:00 A.M 5:00 P.M

Duties & Responsibilities

Purpose of Position: Epic Support Analyst SR / Senior Consultant MIS Lvl C

Under direction, with broad latitude for the exercise of independent judgment and ingenuity serves as expert consultant and advisor on complex data processing problems; participates broadly in the design of computer based information systems under development or to be developed with particular emphasis on the feasibility of major projects, benefits to be derived from systems implementation, costs of development and operation, and with attention to the orderly development of particular systems, interfacing with other systems to accomplish an effective degree of integration.

In the area of Computer Operations provides the technical support and operations management of the NYC Health + Hospitals MIS Computer Center over a 24 hour/7-day operation week.

In the Network Services area participates in the planning and implementation of Network Services with an emphasis on remote site preparation and participates in the operation of the Network Control Center helping to resolve complex network and telecommunications problems.

Essential Duties and Responsibilities:

1. Recommends alternative approaches for users concerning aspects of data processing system design and selection of systems for computerization and processing of management information data, statistics, reports, etc.

2. Develops design for feasibility studies and participates in analyses of project requests from user departments within NYC Health + Hospitals.

3. Recommends programs, practices, and standards to facilitate uniform application of electronic data methods and their correlation with other units and regulatory jurisdictions.

4. Maintains a high level of technical competence with particular regard to latest E.D.P. technology, methodology and applications of computer and related devices in the field of health care and management information systems.

5. Performs in-depth investigation and analysis to identify and resolve processing problems associated with the systems, programs, and machine utilization.

6. Selects computer, communications and peripheral equipment to meet the specifications of Departments projected requirements and workloads based upon considerations of cost, performance specifications, demonstrations of performance, vendor support, ease of operation, maintenance and other technical factors.

Minimum Qualifications

A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and

Five (5) years of progressive, responsible experience in the field of data processing, computer systems and applications. Operations Specialty requires supervisory experience (5 years). Network Services requires a telecommunications background and experience.

Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques; or

A satisfactory equivalent combination of training, education and experience.

Department Preferences

Certification(S)/NYS Licenses/Education:

• Applicable certification or proficiency required and must be maintained for continued employment (EpicCare Ambulatory or Epic Healthy Planet)

Knowledge, Skills, Abilities and other Requirements:

• At least 3 full life cycle implementation, other implementation of systems, major system upgrade, or application required
• Strong written and spoken language skills are a must and a strong background in clinical healthcare technologies and processes is strongly preferred.

Other Preferred Skills:

• Minimum of 5-year Healthcare Management Experience/ EHR (Clinical, Technical or Administrative) experience required
• Minimum of 5 years Project /team management experience required

Years of Experience:

• 4 years of satisfactory full-time experience within a computer environment.
• Supervisory experience

Computer Programs / Software Operated:

• Computer Skills a must

NYC Health and Hospitals offer a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs

How To Apply

If you wish to apply for this position, please apply online by clicking the Apply for Job button.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries: Hospitals and Health Care

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