Epic PB Resolute Billing - AGREEYA : Job Details

Job Title : PB Resolute Professional Billing Project Location : San Mateo, C Duration : 3 Months Job Description:

• Collect, analyze, and document business operations and workflows.
• Meets with department customers to assess EHR requests and provide guidance on how to detail business needs.
• Identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization.
• Coordinate security workgroups, ensure integrity of the system's security infrastructure, and provision security for users.
• Serve as the first point of contact for users, customers and vendors on EHR-related issues; troubleshoot problems and respond to inquiries.
• Support assigned interfaces and ensure that interfaces meet the needs of end users.
• Perform a variety of analytical duties in the design, implementation and maintenance of EHR information systems or applications.
• Implement testing requirements and process, facilitate end user testing, hardware testing, and maintain test environments.
• Participate in the evaluation of new module releases, test new modules and system upgrades.
• Install or upgrade software applications; and troubleshoot software and application related problems.
• Interact with end users and vendors on project design issues and work to resolve vendor production support issues.
• Respond to customer/user questions and concerns and recommend solutions as needed.
• Provide onsite support during go-lives and system upgrades.
• Participate in developing and/or lead training programs, curriculum and lessons including preparing training materials.
• Keep trainers abreast of new functionality and system changes.
• nalyze data conversion needs.
• Ensure test scripts have been created, reviewed, and updated to reflect proposed workflow solutions.
• Troubleshoot basic user or system problems, address end user questions, and at the II level, provide on-call support on a rotating basis.
• nalyze new functionality in new releases to identify impact, make recommendations and review and test changes Participate in disaster recovery measures.
• Ensure quality assurance processes are followed, including change management and testing efforts.
• Perform related duties as assigned.

Requirements:

• PB Resolute Billing Certification (with up to date CEE) PB Resolute Billing Claims Certification is a + Plus but not required Prior experience within the FQHC (Federally Qualified Health Center) space is a + Plus Two years of information technology support experience in a healthcare operation setting, including at least six months of Epic user support experience.

Qualifications:

• This position requires current Epic certification in Resolute Professional Billing Charge Router is a + Plus.

Education & Experience:

• Bachelor's degree, Information Systems, or related field preferred.
• Epic certification in Resolute Professional Billing (PB) required.
• Minimum of 3 years of experience implementing, optimizing, and/ or supporting Epic Professional Billing application in a healthcare environment.
• Strong understanding of revenue cycle management processes, including charge capture, claims processing, and reimbursement methodologies.
• Proficiency in Epic system configuration, customization, and integration techniques.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication, interpersonal, and customer service skills.
• bility to manage multiple priorities in a fast-paced environment and work effectively both independently and as part of a team.

Knowledge, Skills, & Abilities:

• Epic PB Resolute Billing, Office 365, Service Now.