Epic Go Live Support Analyst - CereCore : Job Details

At CereCore, our heart for healthcare is interconnected with our knowledge of technical solutions, creating a vital link that ultimately drives the delivery of high-quality care. CereCore is a wholly-owned subsidiary of Hospital Corporation of America (HCA) Healthcare.

• Prior experience with Epic Go Lives is required.
• Experience with Epic Ambulatory and Cadence is required
• You must be willing to work onsite in the United States

CereCore is seeking an Epic Go Live Support Analyst to join our team in Texas.

Responsibilities:

• Responsible for Go Live and Activation Support in several Epic modules.
• Provide support to clinical and operational process behaviors as part of the go-live process
• Provide one-on-one guidance with physicians, nurses, and other staff to assist with questions or procedures
• Identify and resolve issues to client staff members.
• Act as a point of escalation contact.
• Develop and maintain detailed documentation on system configurations and technical components.
• May perform analysis and design of supporting technical infrastructures.

Requirements:

• Experience in clinical implementations.
• Must have Epic Ambulatory and Cadence experience
• In-depth knowledge of health care practices in hospital and or physician group settings.
• Prior Go Live Support experience.
• Ability to interact and work with physicians, nurses and all levels of management and staff.
• Prior Experience providing just in time training.
• Prior Experience with clinical elbow to elbow support
• Self-motivated, detail-oriented, problem solver.