Entry Level Healthcare Patient Experience Representative - Intern U : Job Details

**Current students or recent grads!Overview: Join a mission-driven team that helps shape exceptional patient experiences in a supportive, fast-paced healthcare environment. As a Patient Experience Representative, you'll serve as the first point of contact for patients and families calling on behalf of our hospital partners. Your role is crucial in ensuring voices are heard, concerns are documented, and resolutions are initiated. If you're compassionate, detail-oriented, and enjoy helping others navigate healthcare experiences, this is an excellent opportunity to grow your career in patient services. Key Responsibilities:

• Respond to inbound calls with empathy and professionalism, ensuring each caller feels heard and valued
• Accurately document patient concerns, feedback, or complaints in the internal ticketing system
• Initiate and manage service tickets through to resolution, coordinating with hospital departments as needed
• Provide general information, clarification, or redirection when appropriate
• Maintain confidentiality and adhere to HIPAA and organizational guidelines
• Follow up on open items and ensure timely closure of tickets to maintain service quality standards
• Collaborate with team leads and supervisors to improve processes and communication

Qualifications:

• Associates or Bachelors degree in related healthcare field
• 1+ year of experience in customer service, healthcare, or a call center environment preferred
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to remain calm under pressure
• High attention to detail and accurate data entry skills
• Basic proficiency with Microsoft Office and/or ticketing systems

Hours: Mon- Friday 8am -5pm (40 hours) Location: Malvern, PA