Enterprise IT Specialist I - Dane County, WI : Job Details

Salary: $38.80 - $51.14 Hourly Location : Madison, WI Job Type: Full time (1.0FTE) Job Number: 2025-00359 Department: Administration Opening Date: 07/25/2025 Closing Date: 8/8/2025 11:59 PM Central FLSA: Non-Exempt Bargaining Unit: 1871 Description This position will have an in-person training period as determined by the department. Once training has concluded and depending on WFH task availability, this position will have the opportunity for 1 WFH day per week. The eligible list created from this posting may be used for future vacancies for the next six (6) months. Equity, Definition and Examples of Duties COMMITMENT TO EQUITY AND INCLUSION As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply. DEFINITION This is the entry level of the Enterprise IT Specialist I-II series, mentored under the Enterprise IT Specialist II level to gain the knowledge necessary to advance to Enterprise IT Specialist II. This work is characterized by structured and closely reviewed work assignments performed with an increasing level of autonomy once applicable standards, policies and procedures are learned. EXAMPLES OF DUTIES Provide computer hardware and software support for all Dane County departments, associated offices and both internal and external customers. Deliver, install and test workstations, application software, and other networked devices such as multifunctional devices (MFD's), printers and scanners. Identify, resolve and repair network and hardware problems. Research and troubleshoot application issues. Maintain Help Desk knowledgebase of problems and resolutions. Diagnose and resolve technical and end-user problems in a customer service-oriented, team environment. Deploy, maintain and support personal computers (PCs), laptops and thin clients and associated software running on local and wide area networks (LAN/WAN). Provide administrative support such as network access, permissions and file restorations. Perform other duties as assigned. Education, Experience and Special Requirements Education, Training and Experience: Any combination of education, training and experience equivalent to three (3) years of providing direct customer support in a technical environment. This may be gained through an Associate Degree in Information Management and one (1) year of professional experience. Certifications/Licenses: The ideal candidate will have the following certifications: a) A+ certification b) Network+ certification c) Microsoft Office User Specialist certification Special Requirements: Since the Help Desk provides 24/7 support for departments such as the Sheriff's Office and Badger Prairie Health Care Center, this classification may occasionally be required to work nonstandard hours and respond to after-hours service calls. Background Check Statement: Some positions may require a criminal background check which can include fingerprinting due to the nature of the job's responsibilities. Wisconsin's Fair Employment Law, s. 111.31 - 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position's responsibilities are substantially related to the applicant's criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check. For Bilingual Positions:

Provide services in both English and the required foreign language (e.g., Spanish, Hmong, etc.).

Applicants being considered for Bilingual positions will be tested during the recruitment process. This may consist of either being able to respond to questions in that language (e.g., Spanish, Hmong, etc.) during the interview; or passing an oral translation (English to foreign language / foreign language to English) exam prior to employment.

Physical and Environmental Work Requirements: Must be able to lift up to fifty (50) pounds unassisted and heavier loads with assistance. Knowledge, Skills and Abilities Knowledge of personal computer/windows-based terminal hardware and software. Knowledge of LAN/WAN concepts and remote access hardware and software. Interpersonal, written and oral communication skills. Ability to resolve technical problems efficiently and effectively. Ability to balance, prioritize and organize multiple tasks. Ability to install and support Microsoft application software. Become a part of the Dane County Team! We offer a wide range of benefits including fully paid dental and HMO health insurance premiums for full time employees/pro rated for part time employees. The County will also provide contributions towards POS health insurance premiums and short/long term disability. Additional benefits available include long term care, vision coverage, flex spending account and deferred compensation programs paid in full by the employee and a wellness program. For further details on insurance benefits visit Bilingual Pay: Employees who work in bilingual designated positions receive an additional $2.00 per hour. Undesirable Hours Premium Pay: Employees may receive undesirable hours pay of $2.00 for anytime worked between 6:00 p.m. and 6:00 a.m and for anytime on Saturday and/or Sunday. (not applicable with all employee groups). Paid Parental Leave: Dane County also provides 12 weeks of paid parental leave for birth or adoption of a child. Caregiver Leave: Dane County offers 80 hours of paid leave to care for an ill family member. Telecommuting: Telecommuting allows employees to work remotely for all or part of their workweek. Dane County considers telecommuting to be a viable, flexible option when both the employee and the job are suited to such an arrangement. Dane County will permit telecommuting when it benefits the productivity of the employee and their department and if determined by employee's department that telecommuting is not detrimental to either the County or the employee. Student Loan Forgiveness: If you are employed by a government or not-for-profit organization, you may be able to receive loan forgiveness under the Public Service Loan Forgiveness (PSLF) Program. WI Retirement System: Employees hired after 7-1-11 must be expected to work a minimum of 1200 hours annually to be enrolled in the Wisconsin Retirement System when hired. Like our Facebook page: Dane County participates in E-Verify. For more information see the Notice of E-Verify Participation and Right to Work posters here and then the 'here' links to this page: 01 Do you possess any combination of education, training and experience equivalent to three (3) years of providing direct customer support in a technical environment?

• Yes
• No

02 How do you meet the requirements in questions 1? 03 Your responses to the following graded questions will also be evaluated based on: (1) Clarity of information, (2) Proper spelling and grammar usage; (3) Conciseness of material; and (4) Organization of narrative. Please respond Yes if you have read this.

• Yes
• No

04 THIS QUESTION WILL BE GRADED. Describe your experience providing direct customer support including the type of work environment, number of members on your support team, your role on the support team, number and characteristics of your customer base, and the quality of support you feel was provided. Additionally, please describe your personal style/approach to customer service and troubleshooting technical issues. 05 THIS QUESTION WILL BE GRADED. Please detail your experience working with confidential, criminal justice information services (CJIS), personal identifiable information (PII), and/or health insurance portability and accountability act (HIPAA) protected data or systems that utilize similarly sensitive data. Please be specific about your role in supporting/maintaining that data or the systems that utilize it. 06 THIS QUESTION WILL BE GRADED.Explain your role in resolving two (2) complex technical problems wherein your contribution made a difference. Please provide some technical details about the problem in your response and detail your role in obtaining the resolution. Required Question