Enrollment/Student Accounts Senior Representative, Lvl 5 - Fordham University : Job Details

Enrollment/Student Accounts Senior Representative, Lvl 5

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program ( EAP ); tuition remission; and generous time off.Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Title of Position

Title of Position Enrollment/Student Accounts Senior Representative, Lvl 5

Reporting to the Director of Student Accounts, the Student Accounts Senior Representative supports the daily operations of the Student Accounts Office, including customer service and all related back-office processes and functions. This position may require overtime, including work hours on weekends and holidays. Additionally, this position requires travel to and work at the other Fordham campuses when needed.

Essential Functions

Handles customer service inquiries regarding student accounts, including billing, payments, financial aid, and refunds.Reviews student accounts to determine the accuracy of charges, financial aid disbursements, and verifies credit validity.Advises students on options for financing their Fordham education.Assists students with navigating the various self-service options.Processes credit card, cash, and check payments and requests for itemized bills for students and third-party vendors.Assists students with reviewing and understanding their 1098T.Assists with developing, implementing, and enhancing student account policies and procedures.Hosts, participates, and/or presents in online presentations.

Essential Functions Note

Essential Functions Note This list is not intended to be an exhaustive list.The University may assign additional related duties as necessary.

Management Responsibilities

Management Responsibilities Not responsible for supervision or oversight of others.

Additional Functions

Assists other offices of the Enrollment Group as needed.Provides coverage for Enrollment Services staff as needed.

Required Qualifications: Education and Experience

High School diploma or equivalent.Minimum of 2 years of experience in a customer service and/or clerical role.

Required Qualifications: Knowledge and Skills

Mandatory Competency Testing.Must communicate clearly and effectively with all constituents both verbally and in writing.Demonstrated experience providing excellent customer service in person and over the phone.Knowledge of Microsoft Word, Excel, and Google Suite.

Preferred Qualifications

Minimum Biweekly Salary for Level 6 Internal Applicants who meet criteria

Maximum Biweekly Salary for Level 6 Internal Applicants who meet criteria

Minimum Biweekly Salary for All Others

Minimum Biweekly Salary for All Others $2,133.10

Maximum Biweekly Salary for All Others

Maximum Biweekly Salary for All Others $2,133.10

Union Affiliation

Union Affiliation Local 153

Posting Number

Posting Number C065P

Number of Vacancies

Number of Vacancies 1

Start Date

Start Date ASAP

Posting Date

Posting Date 04/08/2025

Special Instructions

EEO Statement

Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.Fordham University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Physical Activity and Work Environment

Physical Activity

Sitting Often

Repetitive Hand Motion (such as typing)

Repetitive Hand Motion (such as typing) Often

Hearing, Listening, Talking Often

Standing

Standing Seldom

Walking

Walking Seldom

Running

Running Not Required

Bending, Stooping, Kneeling, squatting, Crouching, Crawling

Bending, Stooping, Kneeling, squatting, Crouching, Crawling Not Required

Climbing stairs Seldom

Climbing ladders

Climbing ladders Not Required

Reaching overhead

Reaching overhead Seldom

Pulling, pushing

Pulling, pushing Not Required

Shoveling

Shoveling Not Required

Lifting – up to 20 pounds

Lifting – up to 20 pounds Seldom

Lifting – up to 50 pounds

Lifting – up to 50 pounds Not Required

Lifting – over 50 pounds Not Required

Work Environment Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

Documents Needed to Apply

Required Documents

Resume

Cover Letter

Optional Documents

Supplemental questions you will be required to answer on the application (No action is needed on this page)

Required fields are indicated with an asterisk (*).

• * Do you have a minimum of 2 years of experience in a customer service and/or clerical role?
  • Yes
  • No

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