Enrollment Specialist - PACE - Nadap : Job Details

Position Objective: The Enrollment Specialist is responsible for engaging referred PACE clients and guiding them through the intake and enrollment process for the program. This role plays a vital part in connecting with Youth and Adult job seekers to begin tier assessments that determine appropriate training, employment resources, and support services. Essential Functions:

• Serve as one of the first points of contact for individuals referred to PACE program.
• Review client referrals to determine eligibility within the program.
• Distribute initial intake interview and accurately enter and maintain client information in databases and case management system.
• Complete PCS form within HRA system for ineligible clients such as those with barriers to employment.
• Collaborate with career coaches, leadership and other PACE staff to facilitate a smooth transition from enrollment to program participation.
• Create scan cards for all eligible clients, review swiping procedures with clients to be used for daily attendance tracking.
• Maintain communication with clients to address questions, concerns, or changes in eligibility or participation.
• Assist with scanning, and making copies for clients, and program needs. Scan client documents to pending drive and upload to internal database system.
• Review submitted documentation carefully to ensure it is in compliance with program policies and procedures.
• Support with all client outreach efforts including engagement/reengagement for all clients referred to PACE program.
• Performs other duties as assigned.

Education, Skills and/or Experience:

• High School Diploma/GED with 2 years of experience
• Must have excellent customer service and presentation skills.
• Must possess excellent computer skills.
• Experience working with similar client population a plus.
• Working in an automated on-line system, demonstrates proficiency in use of applied information technology and on-line database systems; demonstrated keyboarding speed proficiency and accuracy preferred for a paperless case management system.
• Some prior professional experience working within a community-based organization or the government sector, directly serving an under-resourced population required.
• Experience working with public assistance population preferred.
• Experience or familiarity with the disability population preferred.
• Experience working in employment services or in social service-related field preferred.
• Good verbal and written communication skills.
• Excellent organizational skills
• Ability to work a flexible schedule and to travel to various locations to carry out assigned duties.
• Effective problem solving and interpersonal skills.
• Basic computer software literacy and computer usage experience.

Salary $45,000 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.