Enrollment Services Associate - AtWork Group : Job Details

100% on campus, No remote, No Hybrid - Full-time - Temp to HireSummaryThe Enrollment Services Associate is responsible for ensuring all prospective and enrolled students receive timely, accurate and compliant information and overall excellent customer service.The Enrollment Services Associate will promptly schedule and conduct interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment.The Enrollment Services Associate will follow up with both interviewed and enrolled students through to matriculation.Essential Duties and Responsibilities:Ensures compliance in all recruiting activities, adheres to all laws and regulations governing student recruitment activities, and upholds Carrington College's conduct and ethics expectations.Conducts a high volume of outbound telephone calls and interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidatesfor enrollment.Meet or exceed all performance metrics and individual production goals.Manages workflows to ensure regular, active outreach and follow-up with prospective students interested in interviewing, those who have already interviewed, and enrolled students through to matriculation.Must learn detailed information regarding all campus program offerings to ensure that only accurate information is communicated. Utilize resources and subject matter experts as appropriate.Partners daily with the Student Finance team and with each interviewed student to provide them with the necessary information to make an informed decision regarding enrollment and to provide clear communications regarding next steps.After each contact with prospective and enrolled students, update the Student Information System with detailed notes.Exhibits a sense of urgency to follow the application process and assists students with navigating the enrollment processes related to timelines and the collection of information and documents required before starting classes.Is prepared for and participates effectively in student review meetings.Networks to develop professional relationships to generate relationship inquiries and referrals.Provides accurate and timely enrollment forecasts.Is open to and acts upon feedback and coaching.Takes initiative and is skilled in self-management, demonstrating effective analytical, problem-solving, multi-tasking, and time management skills.Uses enrollment services tools and data from the student information system and from student review meetings to know how to balance the need to conduct additional interviews and the need to follow up with those who have interviewed and with those individuals who have already enrolledto ensure you meet or exceed individual goals.Works effectively in a team environment, supporting overall campus goals and objectives.Maintains effective communications with all departments of the College.Engages with the entire College Campus community, cross-departmental meetings, events andactivities as appropriate.Completes other duties as assigned.Education and/or ExperienceBachelor degree preferred, Associate degree requiredMinimum of 3 years of high-volume, fast-paced customer service experience.Prior Enrollment Services/Admissions or non-durable sales experience a plus.Superior organizational, problem-solving, multi-tasking, and time management skills.Excellent interpersonal, written, and oral communication skills are required.Proficiency with Microsoft Office Suite Outlook, Word, Visio, Excel, and PowerPoint.