Enrollment Management Specialist - Connecticut State Colleges & Universities : Job Details

The Enrollment Management Specialist plays a critical role in ensuring the delivery of high-quality collaborative enrollment plans and seamless onboarding support that meets the diverse needs of all students and maintains compliance with FERPA and all applicable policies and laws.

Under the direction of the Campus Supervisor of Enrollment Services, the Enrollment Management Specialist is responsible for assisting in the delivery of a comprehensive, one-stop enrollment services experience to all credit students on their campus of the Connecticut State Community College. This position is accountable for contributing to the enrollment, registration, and retention operations of the College through effective performance in these essential duties:

• Assists the Campus Supervisor in delivering a comprehensive, one-stop enrollment services experience to all credit students within their campus of CT State Community College.
• Provides high-quality customer service to prospective, new, and current students, as well as all staff, faculty, and the public.
• Provides front line support, answers phone calls and emails to assist students in areas such as the admissions application, applying to the college, residency status, the enrollment process, cost of attendance, etc.
• Oversight of all inbound and outbound communication through the general registration email account, including responding to all incoming emails and outbound email communications to students including promotion of upcoming events, enrollment information, school policies, dates and deadlines, or other college announcements.
• Reviews and processes applications for admission including screening documents such as transcripts, immigration and veterans' papers and financial aid requests to evaluate them for completeness, students' special needs and appropriateness for College programs.
• Advises prospective students and their families to identify academic and career areas of interest and discusses how those interests fit into a degree program, and assists them with the application process, applying for financial aid, and understanding the placement, advising, and registration process.
• Processes in-person registrations and completes other registration functions such as processing add/drops, withdrawals, change of major, researching and resolving registration and billing problems, document scanning of student records, etc.
• Interprets and communicates general college admissions and registration policies and procedures for the college community.
• Performing a broad range of administrative support duties to facilitate the admissions process including such tasks as composing and preparing correspondence to arrange candidate interviews and to provide general admissions information.
• Recommends and directs students to appropriate campus resources including Academic Advising, Career Counseling, Disability Services, Financial Aid, Veterans Affairs, and other student support services as appropriate.
• Participates in enrollment events such as Enroll in a Day, Super Saturday, etc.
• Participates in on-going training and cross-training opportunities on campus to ensure timely, thorough, and accurate processes.
• Collaborates with appropriate faculty and staff as needed to support the enrollment of each student.
• Maintains a commitment to CSCC overarching goals including initiatives encouraging equity and diversity.
• Represents CT State Community College interests at professional organizations at the state level.
• May involve occasional evening or weekend work, within contractual limitations.

In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings. These may involve attendance at evening or weekend events.

This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description.

Bachelor's degree in education, counseling, student development, social work, enrollment management or an appropriately related field together with one (1) or more years of related experience; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position's essential duties.

Incumbents are required to have demonstrated advanced knowledge and abilities in the following:

• Demonstrated understanding of a comprehensive community college.
• Demonstrated fundamental knowledge of student records and enrollment practices and methods accepted by the higher education field.
• Demonstrated skill in operating computerized and manual systems for collecting, preserving, and reporting student information.
• Demonstrated ability to work in groups, which emphasize collaboration, consensus building, conflict resolution, and problem solving.
• Experience in using enrollment management, content management, and project management software.

Candidates must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students. They are expected to have excellent interpersonal oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams etc.).

The ability to communicate additional languages beyond English (e.g., ASL, Spanish, Creole, Arabic, Bosnian) is considered a preferred qualification for all student and community facing positions.

Experience utilizing student information system (SIS) data and related platforms (Banner, etc.)

Experience providing quality customer service to individuals in a high-volume environment.

Minimum Salary range; $58,550 - $62,478 approximate annual plus excellent State of CT medical insurance, retirement, and related fringe benefits. The salary will be based on the selected candidate's qualifications such as education and job-related experience, and internal equity.

To apply you must submit a cover letter and resume. The cover letter may be entered as text in the corresponding box, or it can be uploaded as a combined file with the resume.

Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable. To apply via our website, visit www.ct.edu/hr/jobs.

Following the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates' qualifications.

All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check, including granting permission to contact current and previous employers for verification. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.

CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability (including but not limited to blindness), present or past history of mental disability, prior criminal record, race, religious creed, sex (including pregnancy and sexual harassment), sexual orientation, retaliation for previously opposed discrimination or coercion, veteran status, victims of domestic violence, sexual assault, and/or trafficking or any other federal or state protected class in its employment, programs, and activities, unless the provisions of Section 46a-80(b) or 46a-81(b) of the Connecticut General Statutes are controlling or there are bona fide occupational qualifications excluding persons in one of the above protected groups.

For information regarding the nondiscrimination, disability, and Title IX policies/procedures, contact: John-Paul Chaisson-Cardenas, Vice President for Diversity, Equity, and Inclusion, CT State Community College, 185 Main Street, New Britain, CT 06051, 860-###-#### or [email protected].