Enrollment Contact Representative - The Panther Group : Job Details

The Panther Group is seeking an Enrollment Contact Representative for a university in the Dedham, MA area. This is a contract opportunity that is onsite and will transition to remote after training is completed. The Enrollment Contact Representative will serve as the front-line contact via phone for parents, students, and other university constituents. Key Responsibilities & Accountabilities: Handle phone inquiries for the University Main Line, as well as one other area the Enrollment Management Contact Center (EMCC) supports (Student Financial Services, Admissions, Office of Global Services) with excellent customer service in answering questions and directing callers to the appropriate areas of the University. Responsible for a basic understanding of the major University offices to direct callers appropriately. Minimum Qualifications Excellent customer service skills and phone etiquette, a positive outgoing personality, the ability to work in a fast paced, ever-changing environment, a...Enrollment, Representative, Customer Service, Education, Staffing