EnglishConnect Program Manager - BYU-Pathway Worldwide - The Church Of Jesus Christ Of Latter-Day Saints : Job Details

Job Description EnglishConnect is an English-learning program provided by The Church of Jesus Christ of Latter-day Saints. Its purpose is to help individuals increase spiritual and temporal self-reliance through developing English skills in an environment of faith, fellowship, and growth. EnglishConnect serves members and friends of the Church, operating wherever the Church is organized. Throughout the experience, participants develop skills that can expand opportunities for employment, service, and education-specifically through BYU-Pathway Worldwide. EnglishConnect supports the mission of BYU-Pathway: It is the mission of BYU-Pathway to develop disciples of Jesus Christ who are leaders in their homes, the Church, and their communities. EnglishConnect is a cross-departmental initiative supported by a partnership with the Church Educational System (CES), Welfare and Self-Reliance Services (WSRS), and the Missionary Department (MIS). The EnglishConnect portfolio serves each of these stakeholders, and Area Presidencies, as a tool for achieving strategic priorities with their key audiences around the world. The EnglishConnect Program Manager will serve as the single point of accountability for specific audience segments within a Church department or Church Area. The core role of the EnglishConnect Program Manager is to oversee the entire lifecycle of program design, delivery, evaluation, and improvement for their assigned audiences, ensuring the user experience is faith-based, effective, intuitive, engaging, and aligned with both global strategy and local needs. All EnglishConnect Program Managers have a functional level of core competencies shared across the team (e.g., language acquisition, instructional design, technology) and specialized expertise in at least one of these areas. This creates a high-performing, adaptable team dedicated to delivering exceptional English-learning experiences. The EnglishConnect Program Manager is to work with stakeholders and user groups to understand business needs and design and deliver solutions that support key strategic priorities focused on expanding access and improving the impact of EnglishConnect for a specific audience segment. Meet The Hiring Team: Heather Ugege - Director of EnglishConnect, Hiring Manager Easton M. Biddulph - HR Representative ResponsibilitiesWhat You'll DoPrimary Expectations: Support the development and delivery of the EnglishConnect portfolio through three primary phases led by the Director of EnglishConnect: Phase 1: The creation of the EnglishConnect product line that aligns with the BYU-Pathway Worldwide mission and the Church's overall strategy for English language learning. Phase 2: The implementation of the EnglishConnect portfolio across multiple audiences in several phases. Phase 3: Ongoing program management and program improvements, based on feedback, research, and industry best practices. Primary Responsibilities

• Audience-Based Program Ownership: Serve as the primary liaison and accountable lead for assigned audience segments. Support audience-specific implementation, aligning with global strategic priorities. Lead end-to-end program lifecycle management.
• Cross-Functional Coordination: Coordinate across internal teams and external partners. Leverage shared services, external consultants, and subject matter experts as needed to deliver audience-specific goals. Ensure seamless collaboration among product development, delivery, and evaluation teams.
• Learner Experience & Implementation Oversight: Oversee the delivery of an effective user experience that is aligned with both global strategy and local needs. Implement pilots, gather user feedback, and drive refinement cycles to improve participant outcomes across digital, social, and face-to-face modalities.
• Program Evaluation & Data Use: Monitor performance through key metrics. Use data dashboards, surveys, and field feedback to inform decisions. Contribute to a culture of evidence-based practice across the team.
• Stakeholder Communication & Relationship Management: Maintain strong relationships with key stakeholders. Represent audience needs and program impact in internal planning and cross-team forums. Lead communication and training efforts for new implementations or changes within assigned audiences.
• Other: Other duties as assigned or required by direct or indirect managers and leaders.

Work Schedule & Travel

• Regular office hours: Monday-Friday, 8:00 a.m. to 5:00 p.m.
• Occasional evening and weekend hours may be required for global coordination

Travel

• Periodic domestic and international travel required to strengthen partnerships, evaluate programs, and gather learner feedback

QualificationsWhat We're Looking ForCore Competencies: Demonstrate a functional level of shared competencies, including-

• Second Language Acquisition: Applied knowledge of principles and theories of second language acquisition.
• Instructional Design: Applied knowledge of effective principles of instructional design and learning experience
• Educational and Language Learning Technology: Applied understanding of relevant technologies, platforms, and systems.
• Strategic Planning and Business Analysis: Innovation and prioritization driven by a focus on mission, balancing short-term needs with long-term goals. Ability to analyze business needs and translate them into solutions.
• Problem-solving: An entrepreneurial mindset to craft innovative solutions to complex problems for products used across an international audience. A problem-solving mindset to resolve the unforeseen challenges that will surface while building new program services.
• Cross-functional Collaboration: Ability to work collaboratively with peers and multiple stakeholders in a matrix management environment.
• Project and Product Management: A solid understanding of product and project management principles, skills, processes, and tools.
• Client Management: Understanding client needs and maintaining strong relationships. Manage stakeholder communication and change leadership
• Team Management: Firm leadership skills with diverse types of teams across multiple locations and cultures. Working closely with developers, engineers, designers, and clients to deliver the solution while also meeting project deadlines.
• Adaptability and Flexibility: A strong ability to be agile in a constantly changing environment. Thrives in high-VUCA environments, adept at shifting priorities and responsibilities without losing focus. Able to pivot between leadership, technical expertise, and client-facing roles as program and organizational needs evolve.

Specialized Expertise: Contribute individual specialized expertise in at least one of the following domains:

• Second Language Acquisition/Applied Linguistics/TESOL: Expertise in the practical application of proven theories, including EFL/ESL contexts and ACTFL proficiency framework.
• Instructional Design: Expertise in the practical application of proven theories in both in-person, distance, hybrid, and print and digital modalities, including principles of self-directed and self-regulated learning, and principles of learning and teaching as taught in the standard works and teachings of The Church of Jesus Christ of Latter-day Saints
• Language Learning/Educational Technology: Expertise in the practical application of technology to assist language learning/education, including web-based, offline, and AI-assisted tools.

Professional Development: Pursue ongoing learning and external training to deepen both core and specialized skill sets. Required Education:

• Graduate degree (or equivalent combination of education and experience) in:
• Second Language Acquisition, Applied Linguistics, TESOL, Instructional Design, Instructional Technology, or related fields.

Preferred Experience:

• 3-5+ years of program or product management experience in an educational, nonprofit, or global service organization.
• Demonstrated ability to lead audience-specific implementation from planning through evaluation.
• Expertise in one or more of the following: second language learning, instructional design, educational technology

Skills and Competencies:

• Program lifecycle management (scoping, planning, implementation, monitoring, and improvement)
• Learning design principles and learner-centered development
• Cross-functional team coordination and agile collaboration
• Stakeholder communication and expectation management
• Data analysis, dashboard interpretation, and decision-making
• Spiritual sensitivity and ability to work in faith-centered contexts
• Problem solving, systems thinking, and adaptive execution

About Us Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings- giving Church members places to worship, teach, learn, and receive sacred ordinances-our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom. Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.