Engineering Manager - Customer Success - StubHub : Job Details

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

StubHub is hiring an Engineering Manager to lead a high-impact team responsible for building the data systems that power personalized marketing and retention experiences for millions of fans. This is a technical leadership role focused on driving business and customer outcomes through operational rigor, data-informed decisions, and strong people management. You'll be expected to deliver high-quality results, build a high-performing team, and raise the bar across engineering, execution, and impact.

Location: Hybrid (3 days in office/2 days remote) New York, NY or Santa Monica, CA

About the Team: Operations is the group of teams that are responsible for the post-purchase customer journey for fans and is comprised of three sub-teams: Customer Success Technology, Fulfillment, and Supply Quality. Our Customer Success Technology division is dedicated to ensuring the best post-purchase experiences for every ticket transaction, building tools and resources for both fans and support agents. Fulfillment Operation's mission is to make sure our customers get valid tickets to the events, building all of the systems that ensure we have zero breakage across the ticket fulfillment process. And finally, Supply Quality ensures that we provide fans with the best inventory possible for every event across the globe. We are customer obsessed and experiment a lot to constantly find ways to improve consumer experience. We work hard on backing every order with our technology, so people can buy and sell tickets with confidence. Every engineer in our organization is an owner to drive innovation from ideation to delivery. We celebrate every success and build a safe environment for engineers to grow.

Why This Role Matters: You'll work on critical systems that fuel StubHub's growth engine. This is a high-visibility role with executive support, cross-functional collaboration, and opportunities to influence architecture, mentor engineers, and shape how we drive customer lifetime value. If you like solving hard technical problems with measurable impact and enjoy blending product, data, and engineering, this is the team for you.

What You'll Do:

• Drive measurable impact: Identify high-leverage problems, set clear goals, and deliver solutions that produce quantifiable business and customer value.
• Lead through execution: Own team delivery with precisionensure commitments are met, blockers are resolved quickly, and progress is visible and tracked.
• Raise the bar on talent density: Hire exceptional engineers, actively coach performance, and make principled decisions to retain only those operating at a high level.
• Promote data-driven decisions: Use data and metrics to guide priorities, evaluate solutions, and continuously improve how your team operates.
• Own technical quality: Champion system design, code quality, reliability, and long-term maintainability across your domain.
• Foster team health: Build a psychologically safe, inclusive team culture grounded in feedback, autonomy, and shared accountability.
• Partner across the business: Collaborate with Product, Design, and Data to align on priorities, coordinate dependencies, and deliver business-critical initiatives.

What Success Looks Like:

• Meaningful improvements in customer-facing metrics (e.g., performance, reliability, relevance).
• On-time, high-quality delivery of initiatives tied to company objectives.
• Clear evidence of team growth, engagement, and performance.
• Demonstrated improvement in team operational metrics (e.g., velocity, quality, incident reduction).
• A strong pipeline of internal talent and a team that continuously improves its impact-per-head over time.

What We're Looking For:

• 7+ years of engineering experience, including technical ownership of production systems and business-critical software.
• 2+ years of people leadership experience, with a track record of hiring and developing high-performing teams.
• Strong technical background in backend, infrastructure, APIs, or data systems (Java, C++, Python, or similar).
• Proven ability to drive execution, define clear success metrics, and solve complex problems with data and rigor.
• Skilled in managing ambiguity, prioritizing ruthlessly, and delivering under tight timelines.
• Comfortable giving and receiving candid feedback, and modeling it for others.

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

Salary Range: $300,000 - $400,000 USD

About Us: StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.