Engineer II, Systems Infrastructure - Thermo Fisher Scientific : Job Details

Provide in-house support for End Users. IMAC Support. Able to perform the following without direct involvement from manager, senior team member, or lead. Provide resolutions for users for Corporate applications and hardwareSupport resolutions for business group applications. Incident and Request Queue management - Ticket creation/ Categorization/ Prioritization. Partnering to connect customers to respective Support GroupMinimum Requirements 3 years experience in Desktop support. Understanding of client/server networks, protocols, common Internet services, Active Directory. Confirmed problem solving abilities. Desired Skills. Good interpersonal skills, written and verbal communication and customer experience oriented. Work experience supporting colleagues globally. Knowledge of operations/service delivery, ai, development, networking, automation. Strong analytical orientation, as well as creative problem-solving skills, to be able to evaluate problems and concepts from mult...Infrastructure, Engineer, Systems, Customer Experience, Operations, Desktop Support, Manufacturing, Technology