Engineer II, System Infrastructure - Thermo Fisher Scientific : Job Details

Provide in-house support for End Users. IMAC Support. Able to perform the following without direct involvement from manager, senior team member, or lead. Provide resolutions for users for Corporate applications and hardwareSupport resolutions for business group applications. Incident and Request Queue management - Ticket creation/ Categorization/ Prioritization. Partnering to direct customers to respective Support GroupMinimum Requirements 3 5 years experience in Desktop support. Understanding of client/server networks, protocols, common Internet services, Active Directory. Confirmed problem solving abilities. Desired Skills. Good interpersonal skills, written and verbal communication and customer management experience. Work experience interacting with colleagues globally. Knowledge on operations/service delivery. Strong analytical orientation, as well as creative problem-solving skills, to be able to evaluate problems and concepts from different perspectives; use data t...Infrastructure, Engineer, Operations, Desktop Support, Manufacturing, Technology, Server, Skills