Engineer II - Customer Quality - ZF : Job Details

Become our next FutureStarterAre you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!Engineer II - Customer QualityCountry/Region: USLocation:Vernon Hills, IL, US, 60061 Vernon Hills, IL, US, 60061 Vernon Hills, IL, US, 60061Req ID 65961 | Vernon Hills, Vernon Hills, Vernon Hills, United StatesAbout the role:The Customer Quality Engineer is responsible for handling warranties, root cause identification, product support and elimination of defect in the process. You will act as a first aid for any customer s 0-miles and field issue and will be a liaison among the OEM s, BU IA North America, B Division in ZFVH and IAQ in Passau.What you can look forward to:First point of contact within BU IA for OEM s in North America with 0-miles and field issuesLiaison among OEM s in North America, BU IA North America, B Division in ZFVH and IAQ in Passau.Recording of all technical, warranty-related information from the field and manage the subsequent inspection of defective units and defective parts as well as issue the corresponding failure reportsProblem solving of technical issuesArranging and monitoring warranty repairsSupporting claim settlement and claim decision (according to given standards)Monthly report of failure statisticsSet-up & strengthen the relationship with OEMs quality / service department.Supporting 0-km claimsInitiating Early Warning Reports (EWR), organizing and managing the assignment of inspectors to investigate/ eliminate failures, if required, making proposals and reviewing the effects of the assignment under technical / financial aspectsManagement of field campaigns, inspection of defective parts, if required by involving expertsYour profile:2-4 years of experience as a service engineer (preferably) or as an application/ product engineer within a powertrain and/or OEM in the Off-Highway or any adjacent industries (given the specificity of the position, ZF candidates are preferred)Familiar with process related projectsAbility to interface with cross-functional teams and all levels of personnel/managementStrong problem solving and analytical skillsWhy you should choose ZF:A supportive, collaborative team environmentAnnual Incentive PlanPaid VacationPersonal Time401k PlanHealth Care BenefitsPaid HolidaysA strong diversity cultureSupportive Employee Groups and community outreach activitiesBe part of our ZF team as Engineer II - Customer Quality and apply now!ContactJulia Earhart+1 734 ### ####DIVERSITY COMMITMENT:Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/VeteranWhat does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.Find out how we work at ZF:Nearest Major Market: ChicagoJob Segment: Quality Engineer, Inspector, Equity, Engineering, Quality, Automotive, Finance