Energy Customer Service Representative - Centerra Co-op : Job Details

Job Title: Energy CSR Reports to: Energy Lead Employment Status: Full time, hourly, non-exemptPosition Objective: The Customer Service Representative serves as a direct point of contact for customers and operations. The goal is to ensure all customers receive an above average level of service, respond to inquiries about propane & liquid fuel orders to meet the cooperative's mission and goals which will ultimately result in outstanding customer service. Occupation Specific Tasks:

• Ability to interact with customers in a consistently positive and professional manner
• Managing large amounts of inbound telephone calls in a timely manner
• Identifying customers' needs, clarify information, research every issue and providing solutions
• Handle all paperwork associated with customer transactions
• Enter orders into software systems daily
• Develop product knowledge to answer customer inquiries
• Manage payments for propane fills and fill customer tanks
• Work in a well-organized manner
• Support other positions as needed
• Perform other tasks as assigned by the manager

Skills/Qualifications:

• Excellent written and verbal communication skills
• Microsoft Office experience
• Customer Service skills
• Must have good analytical and mathematical skills
• Ability to multi-task, set priorities and manage time effectively
• Knowledge of propane and liquid fuel a plus
• Must be able to lift 50# repetitively throughout the day

Education: High School Graduate or equivalent. Centerra Co-op is proud to be a drug-free workplace.Centerra supports teammates that are curious, humble and committed. By signing this application, I authorize Centerra Co-op to conduct a background check to verify the information provided. I understand that this may include, but is not limited to, criminal records, employment history, and credit reports. I consent to the collection, use, and disclosure of this information for employment/rental purposes. I acknowledge that I have the right to dispute any inaccuracies in the report. Centerra Co-op complies with all applicable federal and state laws regarding background checks. By signing this application, you are agreeing to Centerra's drug-free workplace.